Credit card payments:
ORMS Direct accepts payments from Mastercard and Visa credit cards only. We unfortunately do not accept American Express (Amex) or Diners.
When paying online through the Thwarte Secured Payment Gateway (VCS), you may select straight or use your budget facility.
At the time paying for the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, Orms reserves the right to request ID documents, credit card billing statements and photocopies of any credit card used to make purchases on Orms. Orms reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway.
ORMS Direct also uses a 3D Secure system for credit card transactions to keep you the consumer protected against online fraud and information theft.
Bank deposit payments:
If a buyer selects to pay via bank transfer the following conditions apply:1. the exact amount must be paid; 2. the payment must be identified by supplying the order number and/or surname in the reference section of the deposit slip or on the electronic transfer; 3. the EFT payment needs to be verified by our in-house accounts department and goods will only be dispatched on their verification. Only once the funds have reflected in our bank account, will the goods be allowed to leave the store.
Our bank account details if required are:Bank: ABSA Account Name: ORMS CC Account Number: 4043030747 Branch Code: 632005
Credit card refunds - we are able to reverse transactions on our payment gateway system. The refund will only reflect on the credit card used and no other method is allowed.
Bank Transfer (EFT) refunds . once an email with the order number, full banking details and request for refund is received, it may take up to 5 working days for the refund to be processed by our accounts department. Please send request for refund emails to firstname.lastname@example.org. If a refund forms part of a return, then the terms applicable to returns apply as well.