"Hi Mr Shawn Gladwin
My sincere compliments on your excellent, super-fast service. I was very impressed at how securely it was packed and everything arrived in perfect condition. The price I paid was also better than I could get from any of the local big-name stores, even including the shipping cost. I will recommend your company to anyone and certainly do business with you again."
- Neville Murrell, via email (05 December 2013)
"Dear Mr Ormrod
In a world where people are quick to criticize and complain, I would like to take this opportunity to thank you for the exceptional service we have experienced at Orms. Cara and the team have truly been superb. The past few months Orms has managed various projects of ours.
Recently some of our precious photos were scanned and some of our pics were damaged (well so we thought). Cara noticed that we were upset and ran out to our car to ask what the problem was. The very next morning our new scanned repaired photos were on our desk!
- Toni Shina, via email (28 November 2013)
I would just like to thank you for your OUTSTANDING service!! Really!! Its has been a very long time since I have received such brilliant service, and I just told as much to your manager Japie. So, a very big thank you for all your effort and hard work. We truly appreciate it and will look forward to dealing with you and ORMS in future.”
- Lizaan Loedolff, via email (26 November 2013)
"Stephen, thank you so so much!!! I LOVE my new Sigma flash! Its amazing! Will never support any other company...ORMS all the way!! Great service and products! I'm always so happy with each and every purchase. Have a great day further"
- Marieta, via email (21 November 2013)
Just want to give my thanks & compliments to Gerald for the best service, advice & help at the Nikon stand this weekend. He stood out above the rest & we came back the next day to buy my first SLR camera from him after many months of deliberation! He organised me a package deal & couriered it through this week as promised.
- Mia Jurgens, via email (07 November 2013)
I've been enjoying my D7000 so much. I just want to say thank you again for all the excellent service I received from you when dealing with my P7100 (in for repairs). I'm still going to bring you a small thank-you gift sometime (better late than never). But for now, I'd just like to say thank you again. I'm so glad I have this great camera to take photos of my little girl."
- Ed Elson, via email (24 October 2013)
"Hi Shawn. I'd like to let you guys know what a pleasure it is to do business with you! I've ordered items from Orms a number of times now, and each time it's been an absolute joy to deal with you. Your service is second to none! If only everything in life worked as well as your service the world would be a nicer place. I would recommend Orms without hesitation to anyone looking for good deals and great service. Thanks!"
- Hugo Lambrechts, via email (21 October 2013)
"Hi Mr Ormrod,
I popped into you shop the other day to ask for rather a difficult job (I thought so) to be carried out by your firm.
The person who helped me was a young lady by the name of Cara who dealt with my problems on a helpful a professional basis and was really a pleasure to deal with ,,,,, nothing was too much trouble for her and my qualms regarding what I wanted just vanished in thin air.
You are very fortunate to have such a person of this calibre on your front desk, I originally thought that she was a family member as she showed so much care,,,not only to me but for the company she represented... and if RAM was not a service provider to your firm I would have offered her a position without any reservation,whatsoever!!
I believe in positive feedback is always a good thing as we live in difficult times and are constantly surrounded by poor service…your company exceeded my expectations and I wanted you to know that."
- Nathan Lazarus, (17 October 2013)
Just a short note to say thank you for the efficient manner in which you always deal with my requirements.
In the latest case, which required printing of school photographs for 3 big schools, nothing was too much trouble, and my job was made so much easier.
You are a pleasure to deal with.
Regards and Thanks"
- Adele Goldberg, via email (17 October 2013)
During the month of September I purchased a Canon 600D at Orms. The shop has grown on me and I find myself visiting Orms most Saturdays to learn more about the photographic world.
My knowledge of camera’s is not much and when I made the purchase Saadique somehow matched me with the right camera that was ideal for my purposes. On my first visit to your shop he explained and demonstrated the camera to me and that was the winner. I still did not buy the camera and visited Makro, Game and Fuji for another opinion. Saadique is a short man but he stood head and shoulders above all the other consultants at the other stores.
A few weeks later our family returned to Orms to browse and purchase some goodies. The staff were so friendly and helpful and assisted my wife and daughter in developing photos and making albums. There was a lady assisting them by the name of Akhona and they also had superb coffee. There was also another lady behind the counter by the name of Fahiema who is absolutely magic. She explained how the picture developing works and was very helpful in assisting us.
Please give a special thanks to the team for making my introduction into photography a special experience."
- Timothy, via email (12 October 2013)
I would just like to throw in my 2 cents...
Well done with your customer care! Thanks to Gareth for helping me find what I needed quick and easy, and then phoning to find out if I got and understood the email he sent!
I would definitely recommend you to anyone who asks.
Have a lovely week"
- Teana, via email (08 October 2013)
I've been dealing with Marc in the printing department and would like to let you know how extremely helpful and good he has been at helping me put a little project together.........endless patience and very clever !!
- Annie, via email (08 October 2013)
I want to thank you for your very efficient and helpful service. This is one of the main reasons why I keep coming back to Orms when I need to purchase photographic equipment - the quality of the service is exemplary.
I hope you had a good week.
Just wanted to say that I'm very pleased with the efficiency of the printing - I sent a couple of files to Marc yesterday via wetransfer to print as jumbos and a few minutes later they were ready for collection. Amazing.
- Antonia, via email (04 October 2013)
Goods received. Thank you for the excellent and totally stunning service!
What a remarkable and pleasant experience to shop with you people.
Keep up the good work."
- Marcel van Zijl, via email (13 September 2013)
"On holiday my parent's camera fell and broke. I contacted ORMS Direct to try and get a replacement. Shawn responded very fast to a stock check and although the particular camera was not in stock, he made an alternative recommendation along with the stock confirmation (most other places just respond with a 'out of stock' message).
Also due to the nature of the holiday travels there was a very specific requirement that the order be delivered on a specific day at the destination of the holiday on that day. This was arranged with Shawn and without fail the product was delivered at the correct place on the required day.
I have dealt with ORMS on numerous occasions and every time the service I receive is excellent. Shawn always goes the extra mile.
Thank you very much Shawn and everyone at ORMS."
-Anonymus User, hellopeter.com (10 September 2013)
"In less than 24hrs of my order being finalized, my parcel arrived in PE. On Thursday morning, I peeped out the window every 2 minutes to see when the delivery truck was going to come. . Even before the RAM truck stopped dead, I was already out in the street, waiting for him to open the doors, dancing inside my head. I signed quickly, ran into the house, slammed the door, and ripped the packaging open like it was a hot potato game. I love my new flash and transmitters! Thank you ORMS for the amazing service and step-by-step support and confirmation about my parcel's where-about. I am already filling up my Wishlist!"
- Nina Classen, via ormsdirect.co.za (06 September 2013)
"I really want to compliment Andre for really going the extra mile in assisting me with the purchasing process of my camera. Because they (Orms) are located in Cape Town and myself in Gauteng, there was a lot of extra logistics that had to be taken care of which was done so by Andre perfectly.
And even thought I bothered him constantly over email about questions, he always replied promptly and helpfully.
Thanks guys. It is not often you get service like this in South Africa, so I am truly impressed."
- DrMarius, hellopeter.com (04 September 2013)
"I would like to thank ORMS and particularly Gerald Langton for your excellent advice and service. I'm not going to get into the details but just wanted to make the effort to say thanks. Service such as yours is hard to find these days. Im sure it's the reason ORMS is always highly regarded and recommended throughout the country...Much appreciated"
- Ryan Adams, via email (29 August 2013)
"What can I say more than thank you so much, so awesome to deal with a business like Orms and people like Eddie Smith. Got my order yesterday, a day before I needed it, I'm very very impressed. Thanks and much appreciated!"
- Dean Venish, via blackberry (23 August 2013)
"I would just like to thanks orms and their staff for being so incredibly accommodating.
I recently got married and decided after the wedding to do some A3 blow up prints. However, as I am from overseas I did not have much time to get the prints done, and was told it takes up to 5 days to print on a canvas. So I hurriedly sent off an email to Ellie, so they could get printing.
Long story short, the canvasses were collected this morning only to discover to my shock that I had accidentally sent in the wrong picture. I immediately phoned Ellie, exasperatedly explained to her my mistake, expressed my devastation and asked if there was anything she could do. Ellie calmed me down, told me not to worry and that she would call be back within half an hour after she spoke to her manager. After five minutes, she had called me back, told me they would redo the prints at a huge discounted rate, and they would make sure to fast track it enough that it would be ready for collection tomorrow.
I cannot express how grateful I am and would not hesitate to recommend them to anyone in needing printing of any sorts. Their customer service is impeccable, and I will most definitely use them again."
- Lisa Stodel, hellopeter.com (22 August 2013)
I must compliment you on the service that I have received at your Roeland Street branch. Saudiq whom I have dealt with on a few occasions is a pleasure to deal with, a complete professional, extremely knowledgeable and focused on exceeding the clients expectations.
A very big well done to you, your organisation and its staff. "
- Dr Ivan Lockyer, via email (29 July 2013)
I pulled the wrapping off like an excited child on Christmas morning. I was absolutely blown away. I couldn't really pick up from the proofs exactly what you had in mind, but the final product is astounding. I loved the green tones of the lichen growing on the tree that the Leopard mother and cub are in. The large colour Kite and mouse is also amazing. All of them really.
You have made a marked influence in the way that I will approach composiiton going forward. The downside is that my old stuff now looks decidedly boring! At least it's a growth phase, never too old to learn.
Needless to say I will take all the credit :) ".
- Des, via email, (16 July 2013)
Thank you very much for the excellent service.
I received the camera on time and very well packed, now I just need to learn how to use all the features that it has.
Will recommend your website and yourself personally to anyone who’s interested in cameras.
Once again thank you for all your effort."
- Kosyo, via email (04 July 2013)
Just got the camera delivered.
A class act for sure. Thank you so much for your impecible service!"
- Marijke, via email (27 June 2013)
Thank you very much for the prompt service you have provided. I am really impressed with the ease of doing business with you. I received my tripod and AC adapter this morning. Once again thank you very much!"
- Peter Ladner, via email (20 June 2013)
"Good morning Gerald,
My husband and I would like to take the opportunity to thank you for your wonderful service. We received our camera last week already and had an opportunity to get the battery charged and take some photo’s over the weekend. We love our new camera. Thank you for your friendliness and making sure the camera got to us as quickly as possible.
We hope you have a lovely day.
Many thanks and kind regards"
- Toni Bonnin, via email (18 June 2013)
"Orms North provides excellent service. They have the best prices around. They give good and extensive photography and product advice and they do photo printing in 5 mins, also at a good price.
I bought a faulty camera at Orms and they went the extra mile in testing my equipment and communicating with the manufacturer to get the problem fixed.
The commitment they show towards customer care is extremely impressive."
- M Maritz, www.hellopeter.com (13 June 2013)
"Dear Mr Mike,
I would like to extend my words of gratitude towards your staff members in the SALES department.
A warm welcome by means of a smile always meets me at the doorstep which gives great pleasure to shop at your warehouse. Since I've started to do business at Orms, it wasn't only pay and go, your staff always recommends a new product, advice where possible and best of all - they are ALWAYS willing to help.
Since I came to know some of your members, coming to Orms is like a second home. We tease, we chat, we laugh while doing business which creates a rather pleasant 'family atmosphere'.
The lady that serves the coffee does her job with so much dignity and humility and sometimes we (as customers) neglect to thank her for her effort to serve.
You, Mr Mike, do not own a business but a GOLDFIELD with all your staff. To your SALES staff (Fahiema, Erica, Pauline, Heather, Lavonne, Henry, Felicity) you are excellent in what you do and it gives great joy to call again."
- Jerome Swarts (June 12 2013)
"Now this is what I call outstanding service! Smart, clever and bloody efficient.
Petra, via email (11 June 2013)
Now that I have returned to the farm, a quick email to say thank you to your team for all the hard work, and the solutions to my last minute dramas. The work that Orms has done for me has been exquisite, and the guidance and help from you in particular, has been exceptional. Deeply...deeply impressed.
The opening went extremely well. 6 pieces sold on the night...including 'Fock & Bliksem'. You can only imagine my joy, and I know beyond any doubt, this snippet of info is bound to make you chuckle. The expo hangs till the end of June, when I shall be in touch about the reworking of 'Dancers' and 'Swatches'.
Once again, my HUGE thanks for your help and support.
Very best wishes"
-Dawn, via email (07 June 2013)
I just picked up the pictures from my friend. They are awesome, everyone loves the metal ones. I think I'll be doing a lot more metallic prints.
- Abhi Indrarajan, via email (06 June 2013)
Just a very short note with a big thank you for your friendly and efficient assistance re my GoPro needs/wants.
It was a great experience to do business with you - seldom that one finds such expertise and a 'no-problem' approach. I appreciate it tremedously.
Thank you once again."
- Jo Schutten, via email (29 May 2013)
"Goeie dag Andre,
Baie dankie vir die stuur van die kamera en jully goeie diens, as ek in die toekoms 'n lens of iets nodig het sal ek definitief van ORMS se diens gebruik maak."
- Johan Wentzel, via email (29 May 2013)
"Just a message of appreciation for the unbelievable service one gets from Orms North. Japie, Fritz, Lundi and the guys go out of their way to resolve issues even quite a while after the sale is completed (when it really is the manufacturer that needs to step up). They are never too busy to assist with advice and really go beyond the extra mile. Whenever I speak to someone about photographic equipment I only recommend Orms because I have never received service from anywher like I have from them. Thank you guys. And also the girls on the printing side, always friendly and helpful. Words can't describe."
- Alwyn Smit, via email (28 May 2013)
I just thought I have to let you know how happy my clients are with their wooden block prints. They love it! Thanks so muchfor all your effort and thanks for great quality pictures! It's really nice to hear all the compliments! And YOU are a big part of it!
Thanks to you guys too, Pam and Cara! Hope we can walk a long way together!"
-Roche du Toit, via email (28 May 2013)
"I ordered recording equipment for our organisation from ORMS last week through their online store. Shawn Gladwin (at their orders department) responded to the query quickly and communicated every step in the process of procurement clearly and timeously. We received the equipment the working day after they received confirmation of payment. The whole process was painless, their attitude was great and the product arrived in perfect condition. Keep up the good work."
- Marno Kirstein, www.hellopeter.com (27 May 2013)
"OrmsDirect is one of those rare companies whose staff provide excellent service consistently. Such a pleasure dealing with them"
Sandy Goldberg, on twitter (24 May 2013)
"Just a note to say thank you for the great service from Eddie on Saturday at the shop. My insurer insisted that I buy the camera body (D7100) from one of your competitors (skulduggery going on there?!) but the competitor had no filters, no strap, no SD cards, no Gorillapod - it was like a comedy ("Admit it, you don't actually have any cheese do you?" "No sir."). You guys had everything - with friendly and expert advice to boot. You just ensured my continued support into the future. Thanks!"
- Rob Mousley, via email
This is just a short note to thank you for responding to my query re the transferability of your Used Gear Warranty.
I received your voicemail message on Monday afternoon (I was in a business meeting at the time of your phone call) but became so busy on Tuesday that I did not get a chance to return your call. It was a surprise to me to receive the call from Mike on Tuesday evening, and I appreciate the clarification that he provided. I missed you by telephone over the last couple of days, and took this opportunity to communicate with you by email.
So, just a simple thank-you from me for not dismissing my query and carrying it through to full resolution - despite my inaction.
By your and Mike's response you've demonstrated a committment to customer service that I did not believe was part of the Orms repertoire. You both have certainly changed my perception of your organization and you have gained a loyal customer as a result.
Please forward on to Mike if you would be so kind as I don't have his email address."
- Elroy Heynes, via email (23 May 2013)
I am writing with praise for your staff in general, and Marilie Loubser in particular. I always enjoy the friendly and educated service, the vibe, the quality of the product and of course, the free coffee. Working with Marilie was a special pleasure. She helped me produce a book of scanned drawings with patience, an eye for detail and an investment in the outcome that was really enjoyable.
And by the way, congratulations on your spectacular premises across the road. The in-house design is a great calling card in that it expresses the aesthetic discernment of Orms which, paired with the technical know-how, keeps you in a league of your own."
- Diana Vives, via email (22 May 2013)
"Ordered an item online over the weekend. Very happy with the item as well as the pricing from the company. Will order again"
-Andre Nortje, www.hellopeter.com (17 May 2013)
I only got to know about Orms last week and made my order the following day. Have been skeptical about internet shopping my whole life, but you left me breathless. Great service from you guys, prices very competitive, extra-quick delivery and a personal touch.
The best service I have received. Keep up the good work guys, you rock!!!"
- Gilson Muchopa, via email
"Good day Shawn.
Thank you just received the unit and all is in good order. Thank you so much.
Till next time.
PS. 1. My first impression. Hell but this unit was packaged perfectly by a perfectionist fanatic. Beautifully done. Awesome!
PS. 2. My second impression. That black envelope. Like a presentation of excellence. Just seeing the way everything has been done, the way I could keep track, created a sense of comfort in me. No worries. My first impression of ORMS PROFESSIONAL PHOTO WAREHOUSE, is a company of Excellence. Thank you!"
-Hugo, via email
I received the shipment on Friday. The entire process from start to end, was a pleasure, communication was excellent and no issues.
Look forward to doing further business with you in the future."
-Craig, via email
"We sit out in the country and have recently dealt with Orms Direct via the Web for a number of items. Besides prices being highly competitive, the service was impeccable. Thank-you Shawn and your team."
- Patrick D Seeton, on the Orms Facebook Group.
"Fantastic friendly service yesterday-most grateful that you got my camera back on track so quickly."
- Romilly De Buck, on the Orms Facebook Group.
"Hi - I visited Orms for the first time last week. Wow! The service was amazing, the advice invaluable. Definitely recommended for anyone interested in anything to do with equipment for the eye. I even got sound recommendations on binoculars. Excellent work. No wonder Orms and photographic equipment are synonymous in South Africa."
- Reine Marais, on the Orms Facebook Group.
"You need anything photographic/camera/video related? ORMS is the one and only choice!!"
- Filo Lisa Di Leo, on the Orms Facebook Group.
"I just received my order in Johannesburg placed on Sunday night. Exceptional service that exceeded all expectations. I also placed an order for the same product from Pretoria and still waiting. Cape Town = 1 up! Will definitely shop at ORMS again. Thanks alot!"
-Etienne, vie email
"Just got my order of some Kodak portra film! Can't wait to start shooting... Amazing service, quick delivery and great prices!"
- Shaylin Pilay, on the Orms Facebook Group.
"I ordered photos from Orms online. They were delievered fast and efficiently at a very reasonable cost. It's the first time I have bought from this company and I am suitably impressed."
-Heather, on hellopeter.com (26 April 2013)
"Stephen at Orm's Cape Town is a lycra clad, Teflon Coated, Service Superhero, friendly, knowledgeable, informative, if not for him, any other place would do."
-Coenrad J Morgan, on the Orms Facebook Group.
"Consistently great service and patience, and the team always take the time to understand what you need - no hard sell - they often encourage you to be more sure before you buy. Best pricing too."
Cathy Jenkins, on the Orms Facebook Group.
"We bought a Canon camera less than a year ago from ORMS still under warranty but when we sent it in for repairs after the camera repeatedly did not switch on and did not focus we were told by Canon that they found sand in the camera and will charge us R3600 for repairs. We bought the camera for that price less than a year ago.
After sending a mail to Jenine Charles and voicing our unhappiness she fought for weeks with Canon until she were able to get our camera fixed under warranty.
I can HIGHLY recommend ORMS they are amazing, they made a customer for life! Thanks Jenine for your EXCELLENT service!"
A Velder, www.hellopeter.com (12 March 2013)
"Have bought a few items over the years via internet! (Camera Gear) But ever since switching to Orms, I've been so impressed! Quick, hassle free and always the cheapest! I stil compare with the other sites I used and every time I find the better price at Orms! Thanks for the great service you guys! Keep it up! Still gonna spend loads more over the years to come!"
Henrich Smith Fotografie, on the Orms Facebook Group.
"I placed a single order for photographic equipment worth almost R30,000 last year - Prices were the best and the goods were delivered in Jhb on time and in good condition.
When I realised almost a year later that a small cable was supplied incorrectly it was exchanged promptly and without hassle - thank you!
My experience with other, smaller orders were equally favourable - delivered in good time and in good condition.
Orms is a favourite supplier - I confidently recommend them!"
-Brahm, on hellopeter.com (26 February 2013)
"I know everyone says how great Orms is, but I would like to compliment you Orms and its Staff.
I was at Orms Central today and got great service from the sales person who assisted me. I am really impressed with the way Orms handled my lens problem.
Also just in general you guys are really the most awesome Service Provider on my book, Japie, Liezel, Olivia all those people from Orms North always give me premium service and always willing to help me with anything I need, even go that extra mile to assist one.
Both me and Jaun are really happy to associate ourselves with a awesome brand like you guys.
Just wanted to thank all your staff on behalf of my company as we grown so much and would like to thank Orms for all their help and great service even when we started out."
Günther Schubert | Photographer