Canon EOS C300 Mark III Digital Cinema Camera Body (EF Lens Mount)

The Canon EOS C300 Mark III Cinema Camera is a complete game changer, and professional 4K cinema video camera that features a durable, powerful and easy-to-use design. The durable C300 Mark III sports the next generation Super 35mm Dual Gain Output (DGO) Sensor along with its powerful DIGIC DV7 image processor – specifically designed for high bit rate 4K video capture; however, it also delivers stunning image quality with high sensitivity, low noise and astonishing detail.

Key features to this powerhouse, is that it captures remarkable 4K/Full HD video – offering rates up to 120 fps in 4K video recording, while 2K CROP mode provides even greater flexibility with speeds of up to 180 fps, and it delivers incredible 16 stops of Dynamic Range, which is also compatible with Canon’s exclusive Dual Pixel CMOS Autofocus technology. The power image sensor utilises its technology by combining images via pixels shot with a saturation-prioritising amplifier for bright areas and a lower-noise noise-prioritising amplifier for the darker areas. The advanced DIGIC DV7 image processor is also the main engine behind its powerful features such as high frame recording, its Dual Gain Output (DGO), Cinema Raw Light Recording, Electronic Image Stabilisation, Dual Pixel Autofocus, and proxy recording. In addition to the standard Intra-based XF-AVC codecs, Canon has also added a 4:2:2 10-bit Long GOP-based codec with consideration for a balance of quality and data rates.

Other features include both Canon Log 2 and Canon Log 3 Gamma – which is great for post-production as it provides the most post-production flexibility and full dynamic range of the sensor when utilising Canon Log 2. However, Canon Log 3 provides an alternative with only a slightly reduced dynamic range of 14 stops; 5-Axis Electronic Image Stabilisation; Dual Pixel CMOS AF technology for both Touch AF and Face Detection; a large LM-V2 4.3” LCD Screen with approx. 2.76m-dots; 4-Channel Audio Recording – allowing input from the camera’s internal microphone, mini mic port, and XLR ports; and the option of uploading and applying custom LUTs to the Canon EOS C300.

  • Super 35mm Dual Gain Output (DGO) Sensor
  • 4K 120p, 2K Crop 180p HDR
  • Cinema RAW Light and XF-AVC H.264 Codec
  • EF Lens Mount, DIG!C DV7 Image Processor
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Canon EOS C300 Mark III Digital Cinema Camera Body (EF Lens Mount)

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Enhanced Canon Super 35mm Dual Gain Output (DGO) Sensor

The latest Canon EOS C300 Camera is equipped with an advanced sensor, Canon’s next generation Super 35mm Dual Gain Output (DGO) Sensor. The enhanced sensor is carefully designed for high dynamic ranges in excess of 16 stops and is also compatible with Canon’s exclusive Dual Pixel CMOS Autofocus technology. It generates high dynamic range and also ensures really low noise levels by reading out each pixel with different grains.



Powerful DIGIC DV7 Image Processor

Powered into this powerhouse is Canon’s cutting-edge DIGIC DV7 image processor that contributes to many of its advance functions such as high frame recording, its Dual Gain Output (DGO), Cinema Raw Light Recording, Electronic Image Stabilisation, Dual Pixel Autofocus, and proxy recording. The powerful DIGIC DV7 Image Processor also takes the extensive RAW information that’s being captured from the imaging sensor and then processes it for output.



Remarkable 4K Video Capture with High Frame Rates

The Canon EOS C300 Mark III Cinema Camera is specifically designed to capture only but the best of video, allowing you to capture ultra-high frame rates with its new chip design and DIGIC DV7 image processor. The C300 enables videographers to capture 4K video with frame rates of up to 120 fps, while 2K CROP mode will provide you with even greater flexibility with impressive speeds of up to 180 fps.



Canon Log 2 and 3 Modes

Incorporated into the professional Canon C300 Mark III are both Canon Log 2 and Canon Log 3 Gamma modes, which is great for taking into post-production – letting you have full control over editing your video footage such as colour grading and more. The Canon Log workflows provide you with greater dynamic range, and more highlights and shadow retention. Canon Log 2 will provide you with the largest dynamic range and image detail of the sensor; while Canon Log 3 will provide an alternative with only a slightly reduced dynamic range of up to 14 stops.



Large LM-V2 4.3” LCD Touch Screen

For improved viewing and operation, the C300 Mark III Cinema Camera from Canon is equipped with a Large LM-V2 4.3” LCD Touch Screen with approx. 2.76m-dots. The screen will ensure enhanced viewing when wanting to change camera settings or for playback purposes. Additionally, The LCD monitor is capable of adjusting to different viewing positions.



4-Channel Audio Recording

Built-in to the cinema camera are 4 audio inputs, meaning 4-channel audio recording. The C300 Mark III Camera allows audio input from the camera’s internal microphone, the mini mic port, and XLR ports – which will enable a variety of audio devices to be connected and mixed directly on the camera.



Support for Custom User LUTs

Add your own LUTs and applying them by easily uploading them to the Canon EOS C300 Mark III camera. These LUTs can then be assigned to specific output terminals, the LCD and the viewfinder. While viewing one LUT, production works from another, giving different production roles the ability to easily then customise the look of the image according to their needs.



Canon Cinema RAW Light and XF-AVC Recording

Advanced functions just keep coming in on the C300 Mark III camera, the camera can record Cinema RAW Light directly to onboard CFexpress cards all thanks to it’s powerful DIGIC DV7 Image Processor. This offers plenty of freedom for grading with a dynamic range that can exceed 16 stops with Dual Gain Output technology. The Cinema RAW Light from Canon also offers users with an extremely great combination of codec efficiency and the best of quality. Something new that’s been added to the Canon C300 Mark III is the new 4:2:2 10-bit Long GOP-based codec with consideration for a balance of quality and data rates, which is ideals and easier for users to reduce media cost and to work with cloud-based infrastructures.



Dual Pixel CMOS Autofocus with support for Touch AF and Face Detection

Canon has packed a powerful Dual Pixel CMOS Autofocus feature in the Canon EOS C300 Mark III, which is sensor based, phase detection autofocus technology – leading to smooth, high-performance focus tracking and achieving rapid autofocus that can be achieved with the support for Touch AF and Face Detection. With the unique Canon-developed technology that utilises two photo diodes per pixel for autofocus and then combines them for recording high-quality video. Additionally, this also enables precise focus to be maintained, even when shooting moving subjects, which is vital for 4K UHD capture.



Other Features:

  • Anamorphic Lens Support
  • Proxy Recording - Higher resolution, greater bit depths, and faster frame rates.
  • 5-Axis Electronic Image Stabilisation
  • 12G-SDI Support
  • RC-V100 Support and LANC Compatible
  • Canon LA-V2 LCD Attachment Unit
  • Canon Single Battery Charger for EOS C300 Mark II, C200, and C200B Batteries
  • Canon BP-A60 Battery Pack For EOS C300 Mark II, C200, and C200B
  • Canon UN-5 Unit Cable for Canon EOS C200, C300 Mark II, C700, and XC15 (20"')
  • Handle Unit
  • Extension Unit Attachment Bracket
  • SS-1200 Shoulder Strap
  • Compact Power Adapter CA-CP200 B
  • AC Power Cable
  • Power Cord US
  • Thumb Rest
  • Microphone Holder Unit
  • M4 Screw for Microphone Holder
  • 1/4" Wrench
  • M3 Wrench
  • M4 Wrench
  • 1/4" Head Bolt
  • M3 Head Bolt
  • Bolt Stopper

Image Sensor

Sensor

Super 35mm CMOS sensor

System

RGB primary colour filter (Bayer array)

Sensor Modes

Super 35 mm / Super 16 mm (Crop)

Total Pixels

Approx. 9.6 megapixels (4206 x 2280)

Effective Pixels

Approx. 8.85 megapixels (4096 x 2160): When 4096 x 2160 or 2048 x 1080 is selected as the resolution
Approx. 8.29 megapixels (3840 x 2160): When 3840 x 2160 or 1920 x 1080 is selected as the resolution

Effective Sensor Screen Size

Super 35 mm;
26.2 x 13.8 mm (29.6 mm on the diagonal): When 4096 x 2160 or 2048 x 1080 is selected as the resolution
24.6 x 13.8 mm (28.2 mm on the diagonal): When 3840 x 2160 or 1920 x 1080 is selected as the resolution

Dynamic Range

Canon Log 2: 1600% / 16+ stops**
Canon Log 3: 1600% / 14 stops**
Wide DR: 800% (at ISO 400)
**At ISO800/Dual Gain Output: On

Image Processor

Type

DIGIC DV7

Lens

Lens Mount

Canon EF Mount. User changeable to EF Mount with Cinema Lock or PL Mount
B4 mount lens via adapter accessory (EF or PL)

Lens Magnification factor (for EF Mount lenses, including Cinema Primes)

Super 35 mm; 

4096 x 2160 (RAW), 4096 x 2160, or 2048 x 1080 

resolution: Actual focal length x approx. 1.460 

3840 x 2160 or 1920 x 1080 

resolution: Actual focal length x approx. 1.534 

Super 16 mm (Cropped); 

2048 x 1080 resolution: Actual focal length x approx. 2.920 

1920 x 1080 resolution: Actual focal length x approx. 3.069

Changeable Lens Mount

Yes, User changeable to EF with Cinema Lock or PL Mount

Peripheral illumination correction

YES (dependent on lens used)

ND filter

Up to 10 stops via built in ND filter system (in extended mode)

Focus control

EF Mount: Via lens, wireless control or wired remote (dependent on lens used)
PL Mount: Only Cine Servo lenses

Iris control (EF mount lenses)

Via body, grip, wireless control or wired remote.
1/2-stop, 1/3-stop or FINE control.
Possible to maintain constant F-number during zoom.

Cooke/I Technology Support

Yes (PL Mount only after mount change)

Anamorphic Lens Support

Yes, x2.0/x1.3

Image stabilization system

Optical depending on lens used, Digital 5-Axis IS for non IS lenses. Combination of Optical IS and Digital IS to give combined 5-Axis IS

Recording

Internal Recording

CFexpress card x2 for Cinema RAW Light or XF-AVC/MXF, SD card for XF-AVC Proxy recording
SD card also used for Photo Storage (Up to 4096 x 2160), CP setting transfer and firmware update,

Recording time (Cfexpress card, 512GB) Approx.

Cinema RAW Light: 4096 X 2160: 1 Gbps: 64 Mins

                            2048 X 1080: 250 Mbps 256 Mins

XF-AVC/MXF:         4096 X 2160: 810 Mbps 79 Mins/410 Mbps 156 Mins

                            2048 X 2160: 310 Mbps 207 Mins/160 Mbps 401 Mins

Recording Formats

Cinema RAW Light (CRM), XF-AVC (MXF) ALL-I or Long GOP

System Frequency/ Frame Rates

59.94Hz mode (59.94P / 59.94i / 29.97P / 23.98P)
50.00Hz mode (50.00P / 50.00i / 25.00P)
24.00 Hz mode (24.00P)

Cinema RAW Light Bit Rate/Bit Depth (PAL)

4096 X 2160: 50.00P, 1 Gbps 10-bit/25.00P, 1Gbps 12-bit
2048 X 1080: 50.00P, 250Mbps 10-bit/25.00P 250 Mbps 12-bit

XF-AVC Recording Bit Rate/ Sampling (PAL)

4096 X 2160/3840 X 2160: 50.00P YCC 4:2:2 10-BIT 810 Mbps/25.00P YCC 4:2:2 10-bit 410 Mbps
2048 X 1080/1920 X 1080: 50.00P YCC 4:2:2 10-BIT 310 Mbps/25.00P YCC 4:2:2 10-bit 160 Mbps

XF-AVC Proxy Recording Bit Rate/ Sampling (PAL) To SD Card

2048 X 1080: 50.00P, YCC 4:2:0 8-bit 35 Mbps/25.00P, YCC 4:2:0 8-bit 24 Mbps Long GOP

Slow/Fast motion

Yes,
Cinema RAW Light 4096 x 2160: 12 - 120 FPS/2048 x1080/ 12 -120 FPS
XF-AVC: 4096 x 2160: 12 - 120 FPS/2048 x1080/ 1920 x 10890(2K/ Super 16mm) 12 -180 FPS
Proxy files recorded at same frame rate

Interval Record

No

Frame Record

No

Pre Record (cache record)

Yes, 3 seconds

Relay Recording

Yes

Double Slot (simultaneous) Recording

Yes

Scan Reverse

Yes

HD->SD conversion

No

Photo storage media

SD/SDHC memory card

Photo Recording Size

4096x2160/3840x2160/2048x1080/1920x1080

System

Wave Form Monitor

Yes. Via MON.1/2, VIDEO or HDMI Terminals (Not available from SDI Out 1 -4)
Line Display/Line and Spot/Line Select/Field Display/RGB Display/YPrPb. HDR PQ output supported.

False Colour Display (Exposure Indication)

Yes. Via MON.1/2, VIDEO or HDMI Terminals

Colour Bars

SMPTE, EBU and ARIB colour bars available. See the menu.

Peaking

Peaking 1, Peaking 2 (Colour, Gain, Frequency customisable)

Zebra

Level 1; Level 2; Both
Output via HD-SDI or HDMI

Markers

On/Off selectable: center, horizontal, grid, aspect, safety zone, and rectangular marker. Colour selectable, yellow, blue, green, red, black, gray or white.

EVF

Built- In EVF

No

Optional EVF Accessory

Yes. OLED Electronic Viewfinder, EVF-V50 or EVF-V70

Inputs/Outputs

Audio in

XLR 3-pin connector x2, 3.5 mm stereo mini jack (input only)
Input 1 and 2 on camera body. Additional 2x 3-Pin XLR on optional Expansion Unit EU-V2 (Input 3 and 4)

Headphone output

3.5 mm stereo mini jack (output only, Camera Body).

Video monitor output

MON.: BNC jack, (output only, Camera Body).

HDMI

HDMI connector (type A) (output only, Camera Body).

USB

Yes, Input only, Camera Body. (GP-E2 connection)

SDI output

BNC jack 1 x 12G-SDI Out (output only, Camera Body).

Time code

BNC jack (input/output, Camera Body).

Genlock

Yes with optinal Expansion Unit EU-V1 and EU-V2. BNC jack (input only/also serves as SYNC OUT connector)

Sync

BNC jack (output only/also serves as GENLOCK connector)

Component out

No

AV terminal

No

DC Output

Yes, with optional EU-V2. DC 24V 2A jack Fischer 3-pin jack (output only),
D-Tap connection, 50W maximum

DC input

XLR 4-pin jack

Remote Control Terminal

REMOTE A connector 2.5 mm stereo mini jack (input only)
REMOTE B connector Round 8-pin jack (for RS-422) with optional EU-V1 or EU-V2

Wireless Control Terminal

Yes

Lens terminal

Yes, with optional EU-V2. 12-pin jack

Ethernet terminal

Yes, with optional EU-V1 and EU-V2. Ethernet connector (RJ45) (supports 1000 BASE-T)

IP Streaming

Yes. Via Ethernet or WiFi connection (TBC) 9 Mbps/4 Mbps:1920 X 1080 (59.94p/59.94i/ 50.00p/50.00i) optional EU-V1 or EU-V2 or WFT-E9 required

User Viewing LUT input

YES

Video connector

Canon’s proprietary specification (special 13-pin jack) for LM-V2 Monitor or optional EVF-V70 viewfinder or LM-V1 monitoror

Misc.

Tally lamp

Yes

Custom Dial

Yes

Exposure

Exposure metering

Manual exposure determined by shutter setting, iris setting, ISO/gain setting and ND filter setting, Push Auto Iris, Auto Iris

Exposure Compensation

Yes

Auto Exposure mode

Auto Iris with compatible lenses

Push Auto Iris

Yes EF model all compatible lenses, PL Version compatible Canon Cine Servo lenses only with 12-pin connection on optional EU-V2

Exposure Lock

No

Auto Gain Control setting

Yes

ISO Sensitivity

1-Stop Display: [100], 160(*), 200, 400, 800, 1600, 3200, 6400, 12800, 25600, [51200,102400]
[---] Displayed when ISO speed expansion is ON. (*) Displayed when ISO speed expansion is OFF
1/3 Stop Display: [100,125], 160, 200, 250, 320, 400, 500, 640, 800, 1000, 1250, 1600, 2000, 2500,
3200, 4000, 5000, 6400, 8000, 10000, 12800, 16000, 20000, 25600,
[32000,40000,51200,64000, 80000,102400]
[---] When ISO speed expansion is ON.

Auto Focus System (EF Mount)

Dual Pixel CMOS AF, Contrast AF

AF Frame Sizes (EF Mount)

Large; size equivalent to approx. 20% (vertical) x 25% (horizontal) of the image display range
Small; size equivalent to approx. 20% (vertical) x 8% (horizontal) of the image display range
Selectable AF point over 80% horizontal/80% vertical (approx.) of sensor

Auto Focus Modes (EF Mount)

One-Shot AF, Continuous AF and AF-Boosted MF. All modes take effect when the AF/MF switch of the EF lens is at the AF setting.
One-Shot AF, Continuous AF, AF-Boosted MF

Face Detection AF (EF Version Only)

Face Priority or Face Only.

Focus Guide

EF version: All compatible Canon EF lenses, Canon Cine Servo Lenses

Gain setting

[-6dB,-3dB], -2dB(*), 0dB, 3dB, 6dB, 9dB, 12dB, 15dB, 18dB, 21dB, 24dB, 27dB,
30dB, 33dB, 36dB, 39dB, 42dB, [45dB,48dB,51dB,54dB]
[---] Displayed when ISO speed expansion is ON. (*) Displayed when ISO speed expansion is OFF.
When ISO speed expansion is ON: between -2 dB and 54 dB
When ISO speed expansion is OFF: Any value from -2 dB to 42 dB in 0.5 dB increments can be set.

Shutter

Control Modes

Off; Speed; Angle; Clear Scan (CS); Slow Shutter (SLS)

Shutter speed

1 sec to 1/2000 depending on frame rate and Shutter Control Mode, 39 setting options

Shutter Angle

11.25º to 360º depending on frame rate

Slow Shutter (SLS)

1/3, 1/4, 1/6, 1/8, 1/12, 1/15, 1/25, 1/30 depending on frame rate

Clear Scan

24.00 Hz* to 250.40 Hz
(*) The frequency will differ depending on the frame rate setting.

Custom Picture

Stored Configurations

C1: BT.709 (Wide DR / BT.709 Gamut)
C2: LOG2 (Canon Log 2 / Cinema Gamut)
C3: LOG3 (Canon Log3/Cinema Gamut
C4: PQ (PQ / BT.2020 Gamut)
C5: HLG (HLG/ BT.2020 Gamut)
USER5 to USER20 (Wide DR / BT.709 Gamut)

Colour matrix

Neutral: Accurate colour reproduction
Production Camera: Colour reproduction for use in movie production
Video: Color reproduction equivalent to C300/500 CP-OFF (for commercial cameras)

Master Pedestal

-50 to +50

Master Black

Adjustable for each channel RGB -50 to +50 plus Master Black -50 to +50

Black Gamma

Adjustable Level -50 to +50, Range -20 to +50 and Point -20 to +50

Low Key Saturation

Adjustable: -50 to +50

Knee

Point -50 to +109, Slope -35 to +50, Saturation -10 to +10

Sharpness

Adjustment for Level, H Detail Freq., Coring, HV Detail Balance, Limit, Select, Knee Aperture and Level dependent sharpness

Noise reduction

Off, On (1 to 12)

Skin detail

Off, Low, Middle, High / Hue, Chroma, Area, Luminance. 32 steps

Selective Noise Reduction

Off, Low, Middle, High / Hue, Chroma, Area, Luminance.

Colour matrix

Phase, Gain and RGB adjustment, in tandem with Gamma selection

White balance

AWB, USER setting (setting range: 2000K to 15000K/ -20CC to
+20CC), daylight, tungsten, settings (A/B)

Colour correction

Area selection / area revision of two areas

Setup level

-50 to +50 On/Off

Wi-Fi & GPS Specifications

Wi-Fi (Optional Accessory)

(1) WPS [Wi-Fi Protected Setup] (push-button system, PIN code system)
(2) Manual setup
(3) Search for access points
Open system, WPA-PSK, WPA2-PSK, WEP-64, WEP-128, TKIP, AES, Auto /manual

GPS Information (Optional Accessory)

Latitude/Longitude/Elevation, Coordinated Universal Time (UTC)

White Balance

Auto

YES

Preset

Daylight (5400K), Tungsten (3200K), Kelvin (2000K-15000K, 100K intervals), Set A, Set B

White Balance Matching

Yes, for previous models

White Balance Shift

YES. -9 to +9 (Daylight and Tungsten only)

Black balance

Black balance adjustment

YES

Time code

Count up system

Regen, RecRun, Free Run, External, Hold (Drop frame available for some frame rates)

Start value setting

“00:00:00:00”, Set/Reset selectable

Audio

Recording

Linear PCM (24-bit / 48kHz), 4 channels

Accessories

Supplied

Camera Grip GR-V1, Thumb rest, Mic holder unit [w/ M4 screw], LCD Monitor LM-V2,
LCD Attachment Unit LA-V2, Handle unit, Shoulder strap SS-1200, Battery Charger CG-A20,
Compact power adapter CA-CP200B, AC cable, Battery pack (BP-A60),
Extension System Attachment Bracket, Unit Cable UN-5,
Other: Stopper, Hex Wrenches (M4 and M3), Hex Socket Head Bolt (1/4 in.),
Hex Socket Head Bolt (M3)

Optionals

Canon Battery Pack BP-A30/BP-A60 (provided with camera)
Canon Battery Charger CG-A10/CG-A20 (provided with camera)
Canon Remote Controller RC-V100
Canon Compact Power Adapter CA-CP200B (provided with camera)
Canon Shoulder Strap SS-1200 (provided with camera)
Canon Tripod base TB-1
Canon Wireless Transmitter WFT- E9*
Canon GPS Receiver GP-E2
Canon Unit Cable UN-5 (provided)/UN-10 (purchased separately)
Canon OLED Electronic View Finder EVF-V50/EVF-V70 Canon Extension unit 1: EU-V1
Canon Extension unit 2: EU-V2
Canon EF Cinema Lock Mount Kit CM-V1
Canon PL Mount Kit PM-V1
Canon B4 Mount Adapter MO-4E/MO-4P
Canon LCD Monitor LM-V2 (included)/LM-V1
Canon LCD Attachment Unit LA-V2 (included)/LA-V1
Canon Camera Grip GR-V1 (included)
Canon Shoulder Support Unit SU-15
Canon Shoulder Style Grip Unit SG-1
Canon Clamp Base CL-V2
Canon Rod Clamp RD-1
Canon Handle Unit HDU-2
Canon 8-pin Remote Cable RR-10/RR-100
Canon EF/EF cinema lens group, Canon PL cinema lens group, and accessories
designed for these lenses
(*) New products

Third Party Accessories

V-Lock battery

Miscellaneous

Dimensions (Main Body Only)

153x148x168mm (WxHxD)

Weight (body only)

Approx. 1,750g

Weight (Accessories)

Extension unit 1: EU-V1: Approx.114 g Extension unit 2: EU-V2: Approx. 652 g
OLED Electronic View Finder: EVF-V50: Approx.170 g
EF Cinema Lock Mount Kit CM-V1:Approx. 170 g *Not including cap
PL Mount Kit PM-V1: Approx. 345 g *Not including cap
MO-4E: Approx. 230 g MO-4P: Approx. 248 g
CFexpress card: Approx. 8 g (0.28 oz.) Clamp Base: CL-V2:Approx. 120 g (4.2 oz.)

Operating Temperature range

Approx. 0 to 40°C, (85% relative humidity)
Approx. -5 to 45°C, (60% relative humidity)

Power Supply

BP-A60 (Supplied), BP-A30 (Optional) V-Lock with EU-V2, 11V - 20V, Mains 4-pin XLR

Power Consumption

RAW: Super 35mm 1Gbps 4096x2160, 31.0W/Super16mm 250Mbps, 28.7W
XF-AVC: Super 35mm 810Mbps 4096x2160, 31.0W/Super16mm 310Mbps, 28.7W
Max. power consumption 63 W

Recording time

BP-A60 (supplied) RAW/XF-AVC Super 35mm:130 minutes/Super 16mm 140 minutes

* All specifications are subject to change without notice

Canon is an authorized licensee of the CFexpress Ver.2.0™ trademark owned by CompactFlash Association, which may be registered in various jurisdictions.

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PRODUCT WARRANTY INFORMATION

1.  What warranty comes with the goods purchased ?

All products excluding batteries sold by Orms are covered by a minimum of a one year local warranty, reckoned from the date of purchase, to protect you against manufacturing defects.

CANON

Canon IXUS, PowerShot compact cameras are covered by a full 1 Year Warranty
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are covered by a full 2 Year Warranty.
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Please contact our service division straight away on 021 - 469 1962 and notify them of the fault. You may also e-mail them at repairs@orms.co.za

   1. If a product is defective / faulty, ORMS will replace the product within a 10 day period deemed from the date of receiving the product.  ORMS will also cover the shipping costs within the borders of South Africa.

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Orms is not obliged to repair products that fall outside of the manufacturers warranty period, or products that are damaged accidentally, however Orms in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired via the network of repair agents with which Orms has business dealings.


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3.  DHL Express Courier Service (International)

Please note:

International orders are generally subject to local import duties and taxes (VAT)

Orms is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Delivery Charges:

International shipments are quoted on a per order basis depending on the size and weight of the parcel shipped.

 

4.  Collect & Collect from Orms Shop in Cape Town / Bellville

You are welcome to place your order online, pay for it and collect it from our Cape Town or Bellville branches. You will need to bring in a print out of the order for collection. Please ask for online sales on arrival. 

 

Orms Shop - Cape Town

Open: Mon-Thurs 8 to 6PM, Fri 8:30 to 6PM, Saturdays 8AM to 1PM 
 

Shop 5, Roeland Square

Upper Canterbury Street

Gardens, Cape Town, 8001

South Africa

> View on Google Maps: ORMS C.T

 

Orms Shop - Bellville

Open: Weekdays 8AM to 5:30PM, Saturdays 8AM to 1PM
 

Victorian Towers

Cnr Durban Rd & Palm St

Bellville, Cape Town, 7530

South Africa