- Canon EOS Ra Full Frame Mirrorless Camera
Canon EOS Ra Full Frame Mirrorless Camera
Go beyond the stars by capturing breath-taking astro photos, with clear and more detail on the Canon EOS Ra Full Frame Mirrorless Camera. Packing a powerful and mighty 30.3MP CMOS Sensor along with the advanced DIGIC 8 Image Processor and the new IR Filter Array that’s been incorporated in front of the sensor, allowing four time as much Hydrogen Alpha light to be transmitted – making it the ultimate camera kit for astrophotography.
Regardless of just capturing beautiful astro images, the Canon EOS Ra has also been designed to record striking nightscapes in 4K format and also allowing you to take full advantage of incredible levels grading from its 10-bit Canon Log. Other key features to this sophisticated EOS Ra from Canon include a 30x Magnification for Focus in Live View – providing you the ability to zoom in at 180%, allowing you to inspect every detail of the captured image; a built-in 3.15” 2.1m-dot Clear View LCD II that features a touchscreen for a convenient operation; a wide sensitivity range up to a native ISO 40000; incredible UHD 4K video @ 30 fps recording; and fast continuous shooting of up to 8 fps. Combining all these powerful features into a compact camera, makes it the perfect camera to travel wherever you go and to capture the beauty of nature and so much more.
With more features to the Canon EOS Ra Full Frame Mirrorless camera such as its incredible focusing system that’s sensitive down to EV -6 which is ideal for capturing in low-light conditions; built-in Canon Log gamma for perfect grading; a high-resolution 3.69m-dot OLED electronic viewfinder; and 4K 10-bit 4:2:2 output over HDMI for enhanced colour control – definitely fulfils the stringent needs of professional photographers to get the job done.
- Canon Ra
- EOS Ra
- Canon EOS Ra Camera
- Canon EOS Ra
- Ra Camera
- Camera Ra
- Canon EOS R astrophotography/astrological
- 30.3MP Full-Frame CMOS Sensor
- Optimized for Astrophotography
- IR-Cut Filter Passes H-Alpha Wavelength
- 30x Magnification for Focus in Live View
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30.3 megapixel full frame CMOS sensor
The EOS Ra is Canon's first full frame mirrorless camera and sports an 30.3MP CMOS Sensor. The large megapixel count of the sensor will provide ample resolution for large prints, even when cropping or recomposing; while the large physical size of the senor will provide exceptional low light performance, dynamic range, and overall image quality. With the mighty sensor that it incorporates, it will also help you capture the night sky with breath-taking clarity at all times.
IR-Cut Filter Passes H-Alpha Wavelength
With the IR-Cut Filter Array that features right in front of the sensor of the Canon EOS Ra, allows 4x the amount if Hydrogen Alpha light to be transmitted, compared to its predecessor. Meaning that when capturing Astro images, it will distinct the reddish colour of nebula that usually occurs when capturing on any other camera.
Dual pixel RAW support
Each of the Canon EOS Ra's 30 million pixels is made up of two photodiodes which can be used together or individually. This technology enables the creation of Dual Pixel RAW files which contain a pair of images shot from two very slightly different points of view. When processed using Digital Photo Professional software, Dual Pixel RAW files allow photographers to perform one of three types of unique adjustments. Image Micro-adjustment allows the position of maximum sharpness to be adjusted which is great for fine-tuning portrait images. Bokeh Shift allows out-of-focus highlights to be shifted horizontally so they coincide better with in-focus elements, and ghosting reduction can be used to reduce the appearance of artefacts like flare.
The Canon EOS Ra features a camera’s anti-flicker function that detects the frequency and phase of a light source’s flicker and captures images near the point of peak brightness when the subject is most likely to be properly illuminated.
Accurate and Pin-Sharp Focusing
With an advanced phase detection system and the powerful full-frame 30.3 Megapixel Dual Pixel CMOS AF sensor that’s been incorporated into the Canon EOS Ra Mirrorless Camera, you’ll be able to select between 5655 Autofocus positions. With this system, it uses majority of the sensors pixels (88% from the horizontal pixels and 100% of the vertical), which leads to an impressive super-fast autofocus system – which performs exceptionally well when capturing stills as well as smooth focus tracking when recording video.
High Precision, High-Magnification Electronic Viewfinder
The Canon EOS Ra Mirrorless Camera features an 0.5-inch Organic EL electronic viewfinder. With the dedicated lens elements, it helps achieve clear, high resolution image showing 100% of the image area that can be viewed in lighting conditions, an even in bright conditions. The viewfinder also allows you to take photos knowing exactly how the image will turn out when changing the settings accordingly.
54mm Diameter Mount
The Canon EOS Ra mirrorless system features a newly design RF mount, which was the best choice to incorporate the large diameter 54mm RF mount to achieve faster autofocus and high-speed communication between the camera and the lens.
The perfect compact and ergonomic design, being the Canon EOS Ra Mirrorless Camera, which you’ll find comfortability from the time you place them into your hands. It features the very same style hand grip that all DSLR models have. Controls are very easy to access, as well as the LCD menu system which will be similar and familiar to most EOS users.
3.15-inch Vari-Angle Touch Screen
Enjoy a bright and clear LCD 3.15-inch Vari-angle touch screen on the Canon EOS Ra camera, as it features an impressive 2.1 million dots to render high resolution image quality and when recording movies – you’ll achieve sharpness and clarity; and with a 30x Magnification Review Function for examining images on the LCD screen, with the ability to zoom in at 180% and inspect every detail of the image. The LCD’s colour tone can also be changed accordingly to help you match your shots just the way you want it to a specific scene.
The Canon EOS Ra Full Frame Mirrorless Camera is Canons most weather resistant mirrorless camera available to date, as features a durable magnesium alloy body, that offers an impressive high standard of protection. The body structure makes it advanced dust and moisture resistant – allowing you to shoot in most weather conditions.
You can now record in Canon Log with the EOS Ra camera from Canon. A setting that helps you achieve 800 percent increase in dynamic range, effectively reducing the loss of detail in the darkest and brightest parts of the image. When making use of the Canon Log on the Canon EOS Ra, you’ll achieve a super wide dynamic range of 12 stops with neutral contrast with an ISO setting of 400, making it perfect for shooting in difficult lighting conditions. The perfect setting to choose when you know your footage will be graded in post-production to produce those rich colours and superb detail.
Record Uncompressed 4K Digital Video
You can record clean and uncompressed 4K digital video on the Canon EOS Ra camera with embedded timecode over HDMI output in 10-bit 4:2:2, being superlative for supplementary filming on large-scale production sets where the camera’s size and flexibility makes it a quick-moving device, which videographers will appreciate.
Professional 4K Filming
Advanced 4K features has improved in the Canon EOS Ra camera such as noise reduction to improve high ISO performance, still offering the same level of advanced 4K video features found in the EOS 5D Mark IV. Featuring a powerful 30.3 megapixel full-frame CMOS sensor paired with the DIGIC 8 processor means that you can shoot highly-detailed 4K video with 10-bit 4:2:2 output via HDMI with true vivid colours and pin sharp video footage. With the IR-Filter incorporated, you can also record beautiful nightscape videos in 4K format as well as 4K timelapse videos.
With Silent Shutter, its Ideal for wildlife, journalism and quiet situations, the Canon EOS Ra camera has a silent shutter feature that uses an inaudible electronic shutter.
Brand-new Customisable Multi-Function Bar
Canon has packed the brand-new Canon EOS Ra camera with a new customisable multi-function bar, featuring a touch-operated control interface. This function allows you to customise it accordingly to your preference, with a range of functions, from controlling autofocus to setting your ISO speed, shutter speed or even your white balance. With the same similarities as the as the familiar EOS control wheel, however with a better improvement that offers silent operation and enhanced waterproofing.
A brand-new feature that Canon has incorporated into the Canon EOS Ra camera is the Flexible-priority AE mode (Fv), that easily allows you to set features such shutter speed, aperture and ISO to respond automatically or manually for greater convenience and flexibility.
Other Features Include:
- With the powerful and amazing Canon EOS Ra camera, you'll be able to shoot in either of the following image formats: JPEG, RAW (14 bit), C-RAW
- Distance measurement range: EV – 6 to 18 (23 ° C at room temperature · ISO 100 with F1.2 lens)
- Canon EOS Ra features an ISO sensitivity range of: 100 to 40000 and an extended ISO of: 50, 51200, 102400
- Shutter speed: 1/8000 to 30 seconds, Bulb
- Continuous shooting performance: Up to 8 frames per second (at servo AF: up to 5 frames / sec)
- Video Formats: 4K 30p, FullHD 60p, HD 120p
- Recording Storage: 1x SD / SDHC / SDXC and UHS-II card slot
- No specialised battery is required when making use of the latest mirrorless camera, as you can still make use of the LP-E6N / LP-E6 battery in the Canon EOS Ra camera, which can easily be purchased
- There's absolutely no need to take your battery out of your camera as the battery can now be charged inside the camera, using the USB power adapter PD – E1 (only when using LP – E 6N)
- Size: 135.8 x 98.3 x 84.4 mm
- Weight: 660 g (including battery / memory card) · 580 g (body only)
- Canon EOS Ra Mirrorless Digital Camera (Body Only)
- Canon LP-E6N Lithium-Ion Battery Pack (7.2V, 1865mAh)
- Canon LC-E6 Charger for LP-E6 Battery Pack
- Canon ER-100B Neck Strap
- Cable Protector
- Canon IFC-100U Interface Cable
- Canon R-F-5 Camera Cover
36 x 24 mm CMOS
Approx. 30.3 megapixels
Approx. 31.7 megapixels
EOS integrated cleaning system
Colour Filter Type
Primary Colour with increased Hα light Transmission rate
RF (EF and EF-S lenses can be attached using EF to EOS R Adapter, EF to EOS R Adapter with Control Ring, EF to EOS R Drop in Filter Adapter; EF-M lenses not compatible)
Equivalent to 1.0x the focal length of the lens with RF and EF lenses 1.6x with EF-S
Phase-difference detection system with image sensor (Dual Pixel CMOS AF)
AF System / Points
With Area 88% horizontal and 100% vertical
AF working range
EV -6 – 18 (at 23°C & ISO100)
AF Point Selection
Automatic selection: Face/eye + tracking. 143 Available AF areas when automatically selected
Manual selection: 1-point AF (AF frame size can be changed) 5655 AF positions available
Manual selection: AF point Expansion 4 points (up, down, left, right)
Manual selection: AF point Expansion surrounding
Manual selection: Zone AF (all AF points divided into 9 focusing zones)
Manual selection: Large Zone AF (Vertical)
Manual selection: Large Zone AF (Horizontal)
Locked when shutter button is pressed halfway or AF ON is pressed in One Shot AF mode. Using customised button set to AF stop in AI servo
AF Assist Beam
Emitted by built in LED or optional dedicated Speedlite (flash)
Selected on lens
Real-time with image sensor, 384-zone metering.
(1) Evaluative metering (linked to All AF points)
(2) Partial metering (approx. 6.1% of viewfinder at centre)
(3) Spot metering: Centre spot metering (approx. 2.7% viewfinder at centre)
AF point-linked spot metering not provided
(4) Centre weighted average metering
Metering Brightness Range
EV -3 – 20 (at 23°C, ISO100, with evaluative metering)
Auto: AE lock takes effect when focus is achieved
Manual: By AE lock button in P, Av, Fv, Tv and M modes
+/-3 EV in 1/3 or 1/2 stop increments (can be combined with AEB).
+/-3 EV in 1/3 or 1/2 stop increments
Yes. Flicker detected at a frequency of 100 Hz or 120 Hz. Maximum continuous shooting speed may decrease
Auto 100-40000 (in 1/3-stop or whole stop increments)
ISO can be expanded to L:50, H1: 51200, H2: 102400,
Electronically-controlled focal-plane shutter
30-1/8000 sec (1/2 or 1/3 stop increments), Bulb (Total shutter speed range. Available range varies by shooting mode)
Soft touch electromagnetic release
Auto white balance with the imaging sensor
AWB (Ambience priority/White priority), Daylight, Shade, Cloudy, Tungsten light, White Fluorescent light, Flash, Custom, Colour Temperature Setting
White balance compensation:
1. Blue/Amber +/-9
2. Magenta/Green +/-9
Custom White Balance
Yes, 1 setting can be registered
+/-3 levels in single level increments
3, 2, 5 or 7 bracketed images per shutter release
Selectable Blue/Amber bias or Magenta/Green bias
0.5-inch OLED colour EVF
3.69 Million dots (1280x960)
Approx. 23mm (from eyepiece lens centre)
-4 to +2 m-1 (dioptre)
AF point information, Exposure level indicator, Number of remaining multiple exposures, Exposure compensation, HDR shooting, Highlight tone priority, Multiple-exposure shooting, ISO speed, Dual Pixel RAW shooting, Possible shots, Multi Shot Noise Reduction, Number of self-timer shooting, Digital Lens Optimizer, Maximum burst, AF method, Battery level, AF operation, Exposure simulation, Drive mode, AEB, Metering mode, FEB, Anti-flicker shooting, Still photo cropping, Shooting mode, Aspect ratio, Scene icons Auto Lighting Optimizer, AE lock Picture Style, Flash-ready, White balance, Flash off White balance correction, FE lock, Image Quality, High-speed sync, Bluetooth function, Shutter speed, Wi-Fi function, Multi-function lock warning, Histogram, Aperture Electronic level, Lens information
Depth of field preview
Yes, via customised button
8.01cm (3.15") Clear View LCD II, approx. 2.1million dots
Viewing Angle (horizontally/vertically)
Approx. 170° vertically and horizontally
Anti-reflection and Anti-smudge. Reinforced glass incorporated
Manual: Adjustable to one of seven levels
Colour Tone Adjustment: 4 settings
Capacitive method with menu functions, Quick Control settings, playback operations, and magnified display. AF point selection in still and Movies, touch shutter is possible in still photo shooting.
(1) Basic Camera settings
(2) Advance Camera settings
(3) Camera settings plus histogram and dual level display
(4) No info
(5) Quick Control Screen
E-TTL II Auto Flash, Metered Manual
Flash Exposure Compensation
+/- 3EV in 1/3 increments with EX series Speedlite flashes
Flash Exposure Bracketing
Yes, with compatible External Flash
Flash Exposure Lock
Second Curtain Synchronisation
Yes via Speedlite
HotShoe / PC terminal
External Flash Compatibility
E-TTL II with EX series Speedlite, wireless multi-flash support
External Flash Control
via camera menu screen
Stills; Scene Intelligent Auto, Flexible priority AE, Program AE, Shutter priority AE, Aperture priority AE, Manual, Bulb and Custom (x3)
Movie: Scene Intelligent Auto, Program AE, Shutter priority AE, Aperture priority AE, Manual, Bulb and Custom (x3)
Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined (x3)
sRGB and Adobe RGB
Highlight Tone Priority
Auto Lighting Optimizer (4 settings)
Long exposure noise reduction
High ISO speed noise reduction (4 settings) (still and video)
Lens optical correction:
- Peripheral illumination correction, Chromatic aberration correction Distortion correction (during/after still photo shooting, during video only)
- Diffraction correction, Digital Lens Optimizer (during/after still photo shooting)
Resize to M, S1, S2
Cropping: JPEG images can be cropped (Aspect ratios 3:2, 4:3, 16:9, 1:1)
- 45 cropping sizes selectable, from 11% to 95% (diagonal)
- Switch between vertical and horizontal cropping orientation
- Image straightening
- Cropping frame can be moved using touch screen operation
RAW image processing
Single, Continuous High, Continuous Low, Silent Single, Self timer (2s+remote, 10s+remote)
Max. Approx. 8fps. speed maintained for 100 JPEG or 47 RAW images
Max. 5fps with AF Tracking
Via Remote Controller Adapter RA-E3
Live View Mode
Electronic viewfinder with image sensor
Approx. 100% (horizontally and vertically)
59.97 fps (smooth) / 29.97 fps (power saving)
Manual Focus (Magnify the image 5x, 10x or 30x at any point on screen)
Autofocus: Dual Pixel CMOS AF (Face Detection and Tracking AF, 1point AF, Expand AF Area Zone AF, and Touch shutter)
Real-time evaluative metering with image sensor (384-zone)
Partial metering (approx. 6.1% of the centre of the screen)
Spot metering (approx. 2.7% of the centre of the screen)
Centre-weighted average metering
Active metering timer can be changed
3 levels available Basic shooting information, Advanced shooting information and Advanced shooting information with Histogram
File Type - Stills
Still Image Type
JPEG: 2 compression options
RAW: RAW, C-RAW and Dual Pixel RAW (14-bit, Canon original RAW 3rd edition)
Complies with Exif 2.31 and Design rule for Camera File system 2.0
Complies with Digital Print Order Format [DPOF] Version 1.1
RAW+JPEG simultaneous recording
Yes, any combination of RAW + JPEG possible, including Dual Pixel RAW +JPEG
3:2 ratio (L, RAW, C-RAW) 6720x4480, (M1) 4464x2976, (S1) 3360x2240, (S2) 1696x1280
1.6x (crop) (L) 4176x2784, (S2) 2400x1600
4:3 ratio (L) 5952x4480, (M1) 3968x2976, (S1) 2976x2240, (S2) 2112x1600
16:9 ratio (L) 6720x3776, (M1) 4464x2512, (S1) 3360x1888, (S2) 2400x1344
1:1 ratio (L) 4480x4480, (M1) 2976x2976, (S1) 2240x2240, (S2) 1600x1600
New folders can be manually created and selected
(1) Consecutive numbering
(2) Auto reset
(3) Manual reset
MOV Video: 4K (16:9) 3840 x 2160, Full HD, HD
MPEG4 AVC/H.264 variable (average) bit rate, Audio: Linear PCM
4K (16:9) 3840 x 2160 (29.97, 25, 24, 23.98 fps) intra or inter frame
Full HD (16:9) 1920 x 1080 (59.94, 50, 29.97, 25, 23.98 fps) intra or inter frame
Full HD (16:9) 1920 x 1080 HDR (29.97, 25 fps) inter frame
Full HD (16:9) 1920 x 1080 (29.97, 25) light inter frame
HD (16:9) 1280 x 720 (119.9, 100 fps) intra frame
Colour Sampling (Internal recording)
4K - YCbCr4:2:2 (8-bit)
Full HD/HD - YCbCr4:2:0 (8-bit)
Yes Log 1
4K and Full HD - Max duration 29min 59sec. (excluding High Frame Rate movies). No 4GB file limit with exFAT CF card.
High Frame Rate Movie
MOV Video: HD - 1280 x 720 at 100fps or 119.9fps
Recorded as 1/4-speed slow motion movie
Single scene maximum recording up to 7min 29sec.
4K Frame Grab
8.3-megapixel JPEG still image frame grab from 4K movie possible
Bitrate / Mbps
4K (29.97p/25.00p/24.00p/23.98p): ALL-I Approx. 480 Mbps
4K (29.97p/25.00p/24.00p/23.98p): IPB Approx. 120 Mbps
Full HD (59.94p/50.00p)/ALL-I: Approx. 180 Mbps
Full HD (59.94p/50.00p)/IPB Approx. 60 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/ALL-I: Approx. 90 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/IPB: Approx. 30 Mbps
HD (119.9p/100.0p)/ALL-I: Approx. 160 Mbps
Full HD (29.97p/25.00p)/IPB (Light): Approx. 12 Mbps
Built-in stereo microphones (48 Khz, 16-bit x 2 channels)
External Monitor only, External Monitor only without information display or Simultaneous on camera and external monitor
4K (UHD) recording only, uncompressed YCbCr 4:2:2, 8-bit or 10-bit, sound output via HDMI is also possible
Dual Pixel CMOS AF with Face Detection and Tracking AF, Movie Servo AF
4K - Auto: 100-12800, H: 25600, H: 32000, H1: 51200, H2: 102400,
Full HD/HD - Auto: 100-25600, H: 32000, H1: 51200, H2:102400
22 Custom Functions
User copyright information (can be set in camera)
Image rating (0-5 stars)
IPTC data (registered with EOS Utility)
Image transfer with caption (Caption registered with EOS Utility)
LCD Panel / Illumination
Intelligent Orientation Sensor
1.5x - 10x in 15 steps
(1) Single image
(2) Single image with information (2 levels)
Basic - Shooting information (shutter speed, aperture, ISO and Image quality)
Detailed - Shooting information (shutter speed, aperture, ISO, metering Image, quality and file size), Lens information, Brightness and RGB histogram, White balance, Picture Style, Color space and noise reduction, Lens optical correction, GPS information, IPTC information
(3) 4 image index
(4) 9 image index
(5) 36 image index
(6) 100 image index
(7) Jump Display (1, 10 or 100 images, Date, Folder, Movies, Stills, Protected images, Rating)
(8) Movie edit
(9) RAW processing
Image selection: All images, by Date, by Folder, Movies, Stills, Protected images or Rating
Playback time: 1/2/3/5/10 or 20 seconds
Single image, select range, Selected images, Folder, Card
Image Erase Protection
Erase protection of Single image, Folder or Card all found images (only during image search)
2 or 10 sec.
(1) Shooting menu
(2) AF Menu
(3) Playback menu
(4) Setup menu
(5) Custom Functions menu
(6) My Menu
English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Malay, Indonesia and Japanese
Update possible by the user (Camera, Lens, WFT, External Speedlite, BLE remote control, Lens adapter)
SuperSpeed USB 3.1 USB C connector
Wireless LAN (IEEE802.11b/g/n) (2.4 GHz only), with Bluetooth support Features supported - EOS Utility, Smartphone, Upload to Web, Wireless printing
HDMI mini out (Type C, HDMI-CEC compatible), External Microphone In/Line In (Stereo mini jack), Headphone socket (Stereo mini jack), E3-type terminal (remote control terminal)
Yes (Via Wireless LAN only)
1x SD/SDHC/SDXC and UHS-II
Supported Operating System
PC & Macintosh
Windows 8.1 and Windows 10 (tablet mode not supported)
OS X v10.11, 10.12, 10.13 and 10.14
Digital Photo Professional 4.10 or later (RAW Image Processing)
EOS Utility 3.10 or later (incl. Remote Capture), Picture Style Editor, Map Utility, EOS Lens Registration Tool, EOS Web Service Registration Tool, Canon Camera connect app (iOS/Android)
Rechargeable Li-ion Battery LP-E6N (supplied)/LP-E6
Approx. 370 shots (at 23°C)
Approx. 350 (at 0°C)
6 levels + percentage
Power turns off after 30 seconds, 1, 3, 5, 10 or 30mins
Power Supply & Battery Chargers
Battery charger LC-E6E (supplied), AC Adapter AC-E6N and DC Coupler DR-E6, AC Adapter Kit ACK-E6N/ACK-E6, Car Battery Charger CBC-E6, PD-E1 USB power adapter
Wireless File Transmitter
Wireless File Transmitter WFT-E7B
All RF lenses (EF & EF-S via Lens adapters)
EF TO EOS R ADAPTER, EF TO EOS R ADAPTER WITH CONTROL RING, EF TO EOS R Drop in filter ADAPTER
Canon Speedlite (EL-100, 90EX, 220EX, 270EX, 270EX II, 320EX, 380EX, 420EX, 430EX, 430EX II, 430EX III 470EX-AI, 550EX, 580EX, 580EX II, 600EX, 600EX-RT, 600EX-II-RT, Macro-Ring-Lite MR-14EX, Macro Ring Lite MR-14EX II, Macro Twin Lite MT-24EX, Macro Twin Lite MT-26EX Speedlite Transmitter ST-E2, Speedlite Transmitter ST-E3-RT)
Remote Controller / Switch
Remote control with E3 type socket and Speedlite 600EX-II-RT
BG-E22 battery grip, GP-E2 GPS receiver
Dimensions, Weight & Body Materials
Magnesium Alloy body and polycarbonate with glass fibre parts
0 – 40 °C, 85% or less humidity
135.8 x 98.3 x 84.4mm
Weight (body only)
Approx. 580 g (660 g with card and battery)
PRODUCT WARRANTY INFORMATION
1. What warranty comes with the goods purchased ?
All products excluding batteries sold by Orms are covered by a minimum of a one year local warranty, reckoned from the date of purchase, to protect you against manufacturing defects.
Canon IXUS, PowerShot compact cameras are covered by a full 1 Year Warranty
Canon DSLR and Mirrorless cameras are covered by a full 2 Year Warranty.
Canon video cameras including Legria and X-series are covered by a full 1 Year Warranty.
Nikon compacts excluding the Coolpix P900 are covered by a full 1 Year Warranty.
Nikon DSLR's including the CoolPix P900 and are covered by a full 2 Year Warranty.
Panasonic cameras and lenses are covered by a full 2 Year Warranty.
Fujifilm cameras are covered by a 2 Year Warranty.
SIGMA & TAMRON LENSES
Sigma and Tamron products are covered by a 3 Year Warranty.
LEXAR & SANDISK MEMORY CARDS
Lexar and Sandisk memory cards are covered by a Limited Lifetime Warranty.
Lowepro's Limited Original Owner Warranty covers defects in materials and workmanship during the useful life of the product. The warranty does not cover damage caused by improper care.
USED GEAR PURCHASED FROM ORMS
All used gear sold by ORMS is supplied with a 6 Month Warranty.
REFURBISHED GEAR PURCHASED FROM ORMS
All refurbished gear sold by ORMS is supplied with a 12 Month Warranty.
2. My product has gone faulty, now what ?
Please contact our service division straight away on 021 - 469 1962 and notify them of the fault. You may also e-mail them at firstname.lastname@example.org
1. If a product is defective / faulty, ORMS will replace the product within a 10 day period deemed from the date of receiving the product. ORMS will also cover the shipping costs within the borders of South Africa.
2. During the warranty period, Orms will arrange collection of the faulty item, facilitate the repair and then ship the product back to the customer, bearing all risks and costs.
Orms is not obliged to repair products that fall outside of the manufacturers warranty period, or products that are damaged accidentally, however Orms in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired via the network of repair agents with which Orms has business dealings.
1. FREE Standard Shipping
Free Economy Shipping is available on all orders exceeding R1 000. (T&C's apply)
*Terms and conditions to qualify for free shipping:
- Shipping may only be to a physical address within the borders of South Africa. No P.O Box's allowed.
- Shipping to outlying or remote areas like farms and game reserves may attract an additional fee.
- The delivery time to city areas is usually between 2 and 4 working days*. This excludes weekends and public holidays.
*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed.
2. Aramex Courier Service (local)
We use Aramex couriers as our preferred method of delivery.
With sophisticated track and trace equipment, you can pinpoint exactly where your parcel is, from the moment it is dispatched by us, until it's safely handed over to you the recipient.
Your parcel is well packaged and bubble wrapped before delivery. We also fully insure your parcels contents for the journey to your door.
We charge a flat-rate for shipping and the charges are per order.
- Express Shipping to Main Cities @ R 150.00 incl. VAT (ETA of 1-2 Business Days)* - Main Cities are: Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth and East London. Other cities/towns will take more than 1-2 delivery time.
- Standard Shipping @ R 80.00 incl. VAT (ETA of 2-4 Business Days)* - To all areas.
*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed. This period does not include Saturdays, Sundays and public holidays. The base price of R80.00 incl. VAT is for a parcel up to 10kg in Volumetric and Physical weight. Should the item/s exceed this weight, we reserve the right to increase the shipping charge accordingly.
Please Note: The above prices quoted are for ordering online through the ORMSdirect website only. A different rate will be quoted if handled manually through our camera sales department. Our delivery service only runs from Monday to Friday. Saturday morning deliveries can be done by special arrangement only and at an additional charge. Please contact email@example.com to arrange. We reserve the right to re-quote the delivery fee should this become too expensive.
3. DHL Express Courier Service (International)
International orders are generally subject to local import duties and taxes (VAT)
Orms is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
International shipments are quoted on a per order basis depending on the size and weight of the parcel shipped.
4. Collect & Collect from Orms Shop in Cape Town / Bellville
You are welcome to place your order online, pay for it and collect it from our Cape Town or Bellville branches. You will need to bring in a print out of the order for collection. Please ask for online sales on arrival.
Orms Shop - Cape Town
Shop 5, Roeland Square
Upper Canterbury Street
Gardens, Cape Town, 8001