Canon XF100 HD Professional Camcorder (PAL)

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Canon’s XF100 is the smallest camcorder to include an MPEG-2, 50Mbps, 4:2:2 Full HD codec. CF card recording, professional audio and extensive customisation provides exceptional versatility.
SKU: 4889B001AA

R27,295.00
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Features

Features

Canon's XF100 HD Professional Camcorder is an amazingly compact, fully featured pro video camera that imports nearly all the features and functionality of the 3-chip XF300 into a smaller, single sensor form factor. Taking advantage of the latest HD technology--along with Canon's robust MPEG-2 4:2:2 codec--the XF100 records full HD video to affordable Compact Flash cards, making it as versatile as it is powerful. A newly developed Genuine Canon 10x HD video lens resolves images onto a native 1920 x 1080 CMOS sensor, which are captured in industry-standard MXF file wrappers using your choice of bit rate (up to 50Mbps), resolution, and frame rate. Full image customization and HDMI/Component/Composite outputs are equally on par with the camera's big brother XF300.

But not content with simple "junior partner" status, the XF100 brings some of its own muscle to the table in the form of infrared recording and--when used in combination with another XF100 or XF105--3-D stereoscopic capability. This fusion of exceptional image quality with portability and pinpoint control makes the XF100 the perfect low-profile tool for a range of applications, including ENG, travel documentaries, indie features, and event videography.

Features:

  • 1/3" CMOS Sensor
  • 50Mbps MPEG-2 Recording
  • 4:2:2 Color Sampling
  • 1920x1080/50i, 25p
  • MXF File Format
  • Dual CF Card Slots
  • 10x HD Zoom Lens
  • Multiple Bit Rates & Resolutions
  • Dual XLR Inputs
  • HDMI, Component, Composite Outputs
MPEG-2 4:2:2 50Mbps Codec (Canon XF Codec)
Canon's adaptation of MPEG-2 for the XF100 Professional Camcorder, named the Canon XF Codec, ensures the widest compatibility with existing industry infrastructure and non-linear editing (NLE) systems. And by using an MXF file wrapper, video and audio can be wrapped in a single file along with important metadata. The XF100 supports the highest HD quality with Full HD 1920x1080 resolution, up to a 50Mbps bit rate and 4:2:2 color sampling.
4:2:2 Color Sampling
4:2:2 color sampling provides twice the color resolution of HDV and other codecs that use 4:2:0 color sampling. 4:2:2 provides ultra-fine transitions in tone and color and maintains the highest quality image for use in post production processes such as chroma keying, color grading, advanced compositing and effects.
Record to Compact Flash Cards
Unlike other camcorders using proprietary memory systems, the XF100 records to cost effective and readily available Compact Flash (CF) cards (UDMA Type I). The camcorder features two CF card slots and offers versatile recording functions including relay recording, hot swapping, file copy & backup, and pre-record.

File-based recording facilitates workflow by reducing transfer times when moving video to nonlinear editing (NLE) systems. Additionally, metadata can be input at image acquisition, and imagery may be reviewed immediately after recording to ensure every shot is captured and logged correctly.
Major NLE Software Compatibility
Canon's XF Codec is supported by the industry's leading manufacturers: Adobe, Apple, Avid and Grass Valley. This ensures the widest compatibility with existing infrastructure and non-linear editing (NLE) software.
MXF Wrapper
The XF100 uses Material Exchange Format (MXF) for its file structure--an internationally standardized container format for the exchange of video and audio material. Using the MXF format, video and audio can be wrapped into a single file along with important metadata. With MXF, the XF100 will not only benefit from the highest level of compatibility with NLE systems, but also with high-end network systems used by many networks and production studios.
Genuine Canon 10x HD Lens
Canon's optical expertise is clearly seen in the XF100's Genuine Canon 10x HD Video Lens. It delivers flexibility in image capture with a zoom range of 30.4 - 304mm (35mm equivalent). Power zoom is available in Constant and Variable settings in 3 modes: Fast (approx. 1.9 - 60 seconds), Normal (approx. 3.0 - 180 seconds) and Slow (approx. 4.0 - 285 seconds).
Canon Native 1920 x 1080 CMOS Image Sensor
Newly designed and manufactured exclusively by Canon, the XF100 incorporates a native 1/3", 1920 x 1080 CMOS image sensor, delivering superb full HD video recording with minimal noise. The high sensitivity and wide dynamic range of this sensor are what demanding users expect from Canon. Slow and fast motion shooting are supported for greater flexibility in creative choice and the compactness contributes greatly to the small, super handy size of the XF100 and its outstanding usability in the field.
Multiple Bit Rates, Resolution, & Frame Rates
Multiple recording modes, resolutions and frame rates make the XF100 Professional Camcorder creatively flexible and able to work in virtually any production environment. From the highest quality 50Mbps Full HD to the HDV compatible 25Mbps, users will find the camcorder capable of taking on any job.
Canon DIGIC DV III Image Processor
The XF100 features Canon's powerful DIGIC DV III Image Processor, which provides enhanced shading, lifelike tonal gradations, new custom picture settings and lower power consumption. DIGIC DV III is also the high-speed engine which powers Genuine Canon Face Detection. On-the-go videographers will appreciate the ability to track one subject in a crowd of people.
Built-in 3-D Assist Features
The XF100 has the ability to be paired with another XF100 or XF105 camcorder to provide true stereoscopic 3-D recording. It offers several features to assist with 3-D production including OIS Lens Shift to aid in optically aligning the two camcorders. A focal length guide displays the zoom position of each camera in relation to each other and calibrates the zoom distance.

The XF100's compact size provides an alternative to large 3-D rigs allowing 3-D crews to work more quickly and efficiently, while providing the needed features to capture exceptional 3-D imagery.
Infrared Recording
The XF100 Professional Camcorder features an Infrared Mode allowing users to capture video in conditions with little to no ambient light, a situation which would make other camcorders useless. During infrared capture, the infrared cutoff filter is removed from the optical path. Combined with a specially designed lens coating, infrared light is able to pass through to the image sensor. Additionally, the XF100 features an infrared emitter with a diffuser to shoot pleasing infrared imagery even in complete darkness.
Brilliant Ergonomics
The XF100 is designed as an ultra-compact camcorder without compromising on features and usability. Its small size makes this camcorder ideal in situations where every inch and ounce count, such as flying to location or going on expedition. It offers amazing image quality yet can easily be placed in the back of a car or carried in a backpack making the XF100 the perfect camera to go anywhere, anytime on a moment's notice.
Neutral Density Filter
For enhanced versatility, the XF100 offers a built-in gradation type neutral density (ND) filter (approximately 1/8), as well as an eight-blade metal aperture iris.
SuperRange Optical Image Stabilizer
The XF100 also incorporates a newly designed SuperRange Optical Image Stabilization system (lens shift) with three modes: Standard, Dynamic and Powered.
Instant AF
When shooting high definition video, sharp focus becomes more critical than ever. Canon's proprietary Instant AF system combines an external AF sensor with Canon's legendary auto focus system for fast and accurate focus. Together, the two sensors reduce focusing time--even in low-light, low contrast, or high brightness situations--and improve focusing performance on difficult subjects.
8-Blade Iris
In contrast to a typical 6-blade iris, the XF100's 8-blade iris captures extraordinarily smooth out-of-focus "bokeh" for a more attractive image effect. The additional blades also reduce diffraction of light passing through the iris, allowing for the use of smaller apertures while maintaining image quality.
Digital Teleconverter
The Digital Teleconverter extends the reach of the optical zoom, and is selectable by 1.5x, 3x and 6x. This feature is ideal when extreme telephoto shooting is needed such as in sports and wildlife, as well as, surveillance applications for law enforcement and the military.
Slow Motion & Fast Motion
Slow and Fast Motion Modes allow the XF100 to record a different frame rate than the playback frame rate, resulting in either a fast or slow motion effect during playback. Since the camera is recording real frames and modifying the playback rate, there is no quality loss and maximum image quality is maintained.
Interval Recording
With this feature, users can program the camera to record a specified number of frames at specified intervals. The technique can be used to observe natural phenomena over extended periods, making it ideal for time-lapse applications. The interval can be set in 25 levels ranging from 1 second to 10 minutes. Frame recording is also possible, allowing a specified number of frames to be recorded--ideal for projects such as clay animation.
3.5" 920K Dot LCD Monitor
A 3.5", 920,000 Dot LCD monitor provides an ample, accurate area for critical focus confirmation and approximately 100% field of view. The display opens on the left side of the camera body.
260K Dot Electronic Viewfinder
The XF100 features a 0.24", 260,000 Dot Color EVF and approximately 100% field of view coverage for comfortable viewing and accurate judgment of composition. Brightness, contrast, color and backlight are adjustable. The angle of the viewfinder is adjustable up and down through 68° for additional user comfort and when using the LCD display for monitoring.
Focus Assist Functions
With Canon's new Edge Monitor Focus Assist system, a red and green monitor is shown at the bottom of the LCD display and three red focus check areas are shown across the display. The green waveform shows overall focus of the image, while the red waveform shows the focus status of the focus check boxes. Through this dynamic focus feedback, the user can intuitively tune focus in a scene and quickly change the zone of focus.
Peaking/Magnify
Two peaking modes and a magnify focus assist function are available in standby and record mode (LCD monitor and EVF), making it extremely easy for the XF100 operator to check and confirm critical focus.
Exceptional Customization
Users of the XF100 Professional Camcorder have full manual control of all camera functions to adapt to both technical and artistic challenges when shooting. For maximum customization, users have access to Custom Picture Settings, Custom Functions and Custom Display Options to tailor the camera to their creative and production needs. Any combination of these items can be saved to an SD memory card for easy setup and matching of multiple XF100 and XF105 camcorders.
Custom Picture Settings
You can manually set an extensive variety of image quality adjustments and store them as 9 different presets in the camera. Up to 20 may be saved to an SD card. The adjustments include: Gamma, Black Level, Black Gamma, Low Key Saturation, Knee, Sharpness, Noise Reduction, Skin Detail, Selective Noise Reduction, Color Matrix, White Balance, Color Correction and Setup Level.
Custom Functions
The XF100's operation can be further fine-tuned through the use of Custom Functions. This allows the camcorder to truly match your shooting style. A total of 15 unique items can be adjusted including: Shockless Gain, Shockless White Balance, AE Response, Iris Limit, Iris Ring Direction, Focus Ring Control and Character Record. And for quick access to commonly used functions, the XF100 features 10 customizable control buttons.
Custom Display
The Custom Display function lets you set 32 display items to create a custom LCD/EVF to suit your specific needs. Items that can be selected include: Zoom Position, Audio Level, Remaining Record Time, Exposure, Object Distance, Time Code and more.
Workflow
Smooth and efficient workflow is an essential part of the production process. Canon's XF Codec is supported by the industry's leading manufacturers: Adobe, Apple, Avid and Grass Valley. This ensures the widest compatibility with existing infrastructure and non-linear editing (NLE) software.
Audio System
A stereo microphone is incorporated into the XF100, as are two XLR audio inputs with +48V phantom power and a 3.5mm microphone input terminal. The built-in microphone provides exceptional audio in fast-paced situations while the XLR inputs and microphone input terminal provide connectivity to external microphones. In addition the XLR inputs allow the use of other professional audio devices. The built-in microphone and an external microphone can be used simultaneously.

Audio is recorded in 16-bit PCM format at 48kHz for amazing quality and fidelity. And both the built-in microphone and XLR inputs have the option for automatic or full manual gain control. To prevent variations in the recorded audio level, the dial can also be locked.
Connectivity
Not only does the XF100 Professional Camcorder provide the professional user with complete control over the image, it also provides complete creative freedom when it comes to inputs and outputs including:
  • HDMI Output
  • Component Video Output
  • Composite Video Output (3.5mm Terminal)
  • USB 2.0 Hi-Speed Terminal
  • Remote Control Terminal (compatible with LANC protocol)
Waveform Monitor
Videographers depend on this feature to confirm accurate exposure and color levels during the capture process. Typically only found on expensive external units, the Canon XF100 has a waveform monitor built right into the camera. The waveform monitor shows a detailed view of overall image brightness and RGB components.
Intelligent Battery System
The XF100 is compatible with Canon's new BP-925, as well as the BP-955 and BP-975 Intelligent Lithium-ion batteries. These batteries communicate remaining running time (down to the minute) and send data back to the camcorder, so the user is well-informed at all times. On the outside of the battery, four LED lamps allow battery life to be viewed quickly when in the field. The camcorder is also compatible with existing Canon BP-900 series batteries--which can be inserted and removed while the supplied AC power cable is connected.
Color Bars with Reference Tone
Two types of color bars can be selected: Type 1 (SMPTE compliant) or Type 2 (ARIB compliant); 1 kHz Reference Tone: -12dB, -18dB, 20dB or OFF
Photo Capture
For applications such as storyboarding, continuity and publicity shots, the XF100 offers the ability to capture 1920 x 1080 still images. Photos may be captured to an SD memory card during the time of recording, as well as "frame grabbed" during playback.
Bundled Canon XF Utility Software
Compatible for use on both Mac and Windows platforms, Canon's XF Utility software provides a simplified first step in the process of managing and playing back your clips. Additionally, the software can manage lists of clips in a number of display formats, as well as tag, add and edit metadata. It also serves as an efficient means of backing up media.

In The Box

In The Box

  • Canon XF100 HD Professional CamcorderLens Hood
  • BP-925 Battery
  • CA-930 Compact Power Adapter
  • DC Cable
  • WL-D6000 Wireless Controller
  • Microphone Holder
  • Shoulder Strap
  • Component Cable
  • Utilities Disk

Specs

Specs

CAMERA
Image Sensor
Sensor 1/3 type CMOS
System Bayer pattern filter
Total pixels per sensor 2.37 megapixels
Effective pixels per sensor 2.07 megapixels
Minimum illumination Full Auto (24dB gain), 50i/25p: 3.8 lux / 1.9 lux
Manual mode (33dB gain), 50i/25p: 1.3lux / 0.7 lux
Horizontal Resolution 900 TV lines or more (1920 x 1080i mode)
Lens
Zoom ratio 10x
Focal length 4.25 - 42.5mm (35mm equivalent: 30.4 - 304mm)
Minimum focus distance 60cm (throughout zoom range);
20mm (MACRO)
ND filter Built-in gradation filter (Auto or Off)
Zoom control Ring, Rocker or Handle;
Selectable Shockless Zoom mode
Zoom speed Zoom Rocker:
Variable speed/Fixed speed (Fast/Normal/Slow, 16 speed level settings available in each mode);
Handle zoom:
Fixed speed (Fast/Normal/Slow, 16 speed level settings available in each mode)
Focus control Ring control or automatic (Instant AF, Medium AF, TV AF, Face Detection AF, Face Only AF)
Iris control Ring control; Custom dial control; Full Auto
Aperture range f1.8 - f22
Filter diameter 58 mm
Lens elements/groups 12/10
Image stabilization Optical lens shift system (angle & vector movement detection);
3 modes: Dynamic, Standard, Powered
Digital zoom 1.5x; 3x; 6x
Image Processor
Type DIGIC DV III
RECORDING
Video storage media Type 1 Compact Flash memory cards (2 card slots);
Double slot (simultaneous) recording possible.
Type UDMA4, 30MB/s or faster (40MB/s or faster for Fast/Slow recording)
Recording time 32GB CF card: Up to 80mins (1080/50i @ 50 Mbps)
Recording file format Material eXchange Format (MXF)
Recording format MPEG-2 Long GOP
50Mbps CBR (4:2:2) MPEG-2 422P@HL;
35Mbps VBR (4:2:0) MPEG-2 MP@HL;
25Mbps CBR (4:2:0) MPEG-2 MP@H14
Recording frame rate 50Mbps: 1920 x 1080/50i, 25p; 1280 x 720/50p, 25p;
35Mbps: 1920 x 1080/50i, 25p; 1280 x 720/50p, 25p;
25Mbps: 1440 x 1080/50i, 25p
Slow/Fast motion YES.
720p: 12, 15, 18, 20, 21, 22, 23, 24, 25, 26, 27, 28, 30, 32, 34, 37, 42, 45, 48, 50fps
1080p: 12, 15, 18, 20, 21, 22, 23, 24, 25fps
Interval Record YES. 2,6 or 12 frames, 25 time intervals
Frame Record YES. 2,6 or 12 frames
Pre Record (cache record) YES (3 seconds)
Scan reverse YES. Up/down, left/right, up/down/left/right image inversion
Photo storage media SD/SDHC/SDXC memory card
Still quality During video recording: 1920 x 1080;
During playback: 1920x1080, 1280 x 720
SYSTEM
LCD
Size 8.8 cm (3.5")
Dots 920.000
Image quality adjustments Brightness, contrast, colour, sharpness, backlight, black & white
Adjustable Yes (270 degree rotation about horizontal axis)
Waveform Monitor Waveform Monitor
Focus Assist Peaking; Magnifying; Edge Monitor (using waveform display)
Peaking Peaking 1, Peaking 2 (Colour, Gain, Frequency customisable for each)
Zebra Level 1; Level 2; Both
Output via HDMI
Markers On/Off (Aspect ratio, Safe area, Grid, Horizontal, Centre)
EVF
Size 0.61cm (0.24")
Dots 260.000
Image quality adjustments Brightness, contrast, colour, backlight, black & white
Asjustable Vertical tilt
Correction lens + 2.0 to -5.5 diopter
Inputs/Outputs
Audio in XLR inputs with 48V phantom power (x2)
Headphone output 3.5mm stereo jack
Video monitor output NO
HDMI YES (Type A, output only)
IEEE 1394 (Firewire) NO
USB YES (Mini-B, USB 2.0 Hi-Speed, output only)
HD/SD-SDI output NO
Time code NO
Genlock NO
Component out YES (output only)
AV terminal 3.5mm mini jack (output only for video and audio)
DC input YES
Remote Control Terminal 2.5mm mini jack
Colour Bars Type 1/Type 2 (EBU/SMPTE)
Misc
Tally lamp YES (x2)
Accessory shoe YES (cold shoe)
Custom key YES (10 assignable buttons; select from 34 functions)
Custom Dial YES (Iris, teleconverter, headphone volume, Face AF, IR Lamp control)
SHOOTING FUNCTIONS
Exposure
Exposure metering Standard (centre weighted), Spotlight, Backlight
Exposure range 50 - 100,000 lux
Exposure compensation -2 to +2 EV (13 steps)
Auto Exposure Mode Full Auto
Push Auto Iris No
Auto Gain Control setting Full Auto / AGC On / Manual
Auto Gain Control limit 3dB; 6dB; 9dB; 12dB; 15dB; 18dB; 21dB (OFF/24 dB)
Gain Setting Assignable L, M, H settings (-6dB / -3dB / 0dB/ 3dB / 6dB/ 12dB / 18dB / 24dB / 33dB / TUNE (0.5 dB increments from 0 to 24 dB))
Shutter speed
Control Modes Full Auto / Manual joystick control (Auto; Speed; Angle; Clear Scan (CS); Slow Shutter (SLS); IR Slow Shutter)
Shutter Speed 1/18 to 1/2000 depending on frame rate
Shutter Angle 11.25º to 360º depending on frame rate
Slow Shutter (SLS) 1/3, 1/6, 1/12, 1/25 (depending on frame rate)
Clear Scan 50i/p: 50 to 249.46Hz;
25p: 25 to 249.46Hz
Infrared
Infrared shooting mode YES (green or white)
Built-in IR lamp YES
3D Shooting Assist
OIS Axis Shift YES
Focal Lenght Guide YES
Custom Picture
Stored Configurations 9 (3 factory presets)
Storage Medium SD/SDHC memory card (all customisation data and metadata)
Gamma 6 profiles
Master Pedestal -50 to +50
Master Black -50 to +50 for each of R,G,B
Black Gamma Adjustable height, width and apex
Low Key Saturation -50 to +50 adjusts colour saturation in low brightness area
Knee Adjusts over exposure characteristic (Automatic, Slope, Point, Saturation)
Sharpness Adjustment for Detail level, Detail frequency, Coring, HV balance, Detail limit, Knee Aperture, Level Depend, Ingredient Ratio
Noise reduction Off, Automatic, On (1 to 8)
Skin detail Effect Level (Low, Middle, High), Hue, Chroma, Area, Y Level
Selective Noise Reduction Effect Level (Low, Middle, High), Hue, Chroma, Area, Y Level
Colour matrix -50 to +50 6-way matrix, Gain, Phase
White balance -50 to +50 white balance offset for R,G,B
Colour correction Area selection / area revision of two areas
Setup level -50 to +50 On/Off
Press On / Off
Clip 100% IRE Limits output to 100% after setup adjustment
White balance
Auto YES
Preset A, B, Preset (Daylight, Tungsten), Colour Temperature
Time code
Countup setting Regen, RecRun, FreeRun, External, Hold
Start value setting “00:00:00:00”, Set/Reset selectable
Audio
Recording 16-bit 2ch (48 kHz) linear PCM
Control Audio limiter, Auto/manual settings via control dials on handle
Microphone attenuation YES
Microphone level meter YES
ACCESSORIES
Supplied XF Utility and NLE Plug-ins, Shoulder strap, Component cable CTC-100/S, Battery pack BP-925, DC cable DC-930, Compact power adapter CA-930, Wireless controller WL-D6000.
Optional Wide Converter WD-H58W, Teleconverter TL-H58, Batteries BP-930, BP-945, BP-950G, BP-970G, BP-955, BP-975, Compact Power Adapter CA-920, Compact Car adapter CB-920, DC Coupler DC-920, Shoulder Brace SBR-1000, Tripod Adapter TA-100, Zoom Remote Control ZR-2000, Video Light VL-10Li II, Tripod Base TB-1.
Battery
Backup power supply Lithium coin battery (built-in)
MISCELLANEOUS
Dimensions Approx 139 x 191 x 268mm (including lens hood and microphone holder)
Operating Tempurature range -5ºC to +45ºC, 60% relative humidity

 

 

 

Bit rateUsage timeBP-925BP-955BP-975BP-950GBP-970G
50 Mbps Recording (maximum) Viewfinder 195 min. 405 min. 620 min. 415 min. 580 min.
LCD screen 195 min. 400 min. 605 min. 410 min. 570 min.
Recording (typical)* Viewfinder 125 min. 260 min. 385 min. 265 min. 370 min.
LCD screen 120 min. 255 min. 380 min. 260 min. 365 min.
Playback LCD screen 280 min. 580 min. 880 min. 595 min. 830 min.
35 Mbps Recording (maximum) Viewfinder 195 min. 405 min. 620 min. 415 min. 580 min.
LCD screen 195 min. 400 min. 605 min. 410 min. 570 min.
Recording (typical)* Viewfinder 125 min. 260 min. 390 min. 265 min. 370 min.
LCD screen 120 min. 255 min. 380 min. 260 min. 365 min.
Playback LCD screen 280 min. 580 min. 885 min. 595 min. 830 min.
25 Mbps Recording (maximum) Viewfinder 200 min. 415 min. 635 min. 425 min. 595 min.
LCD screen 195 min. 410 min. 620 min. 420 min. 585 min.
Recording (typical)* Viewfinder 125 min. 265 min. 395 min. 270 min. 380 min.
LCD screen 125 min. 260 min. 390 min. 265 min. 375 min.
Playback LCD screen 290 min. 600 min. 915 min. 615 min. 860 min.

 * Approximate times for recording with repeated operations such as start/stop, zooming, and power on/off.

* The effective usage time of the battery pack may decrease when recording in cold surroundings, when using the brighter screen settings, etc.

 

 

 

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Warranty Info

PRODUCT WARRANTY INFORMATION

1.  What warranty comes with the goods purchased ?

All products sold by Orms are covered by a minimum of a one year local warranty, reckoned from the date of purchase, to protect you against manufacturing defects.

CANON

Canon cameras including IXUS, PowerShot and EOS are covered by a full 2 Year Warranty.
Canon video cameras including Legria and X-series are covered by a full 1 Year Warranty.

NIKON

Nikon compacts excluding the Coolpix P900 are covered by a full 1 Year Warranty.
Nikon DSLR's including the CoolPix P900 and are covered by a full 2 Year Warranty.

FUJIFILM

Fujifilm cameras  are covered by a 2 Year Warranty.

SIGMA & TAMRON LENSES

Sigma and Tamron products are covered by a 3 Year Warranty.

LEXAR & SANDISK MEMORY CARDS

Lexar and Sandisk memory cards are covered by a Limited Lifetime Warranty.

LOWEPRO BAGS

Lowepro's Limited Original Owner Warranty covers defects in materials and workmanship during the useful life of the product.  The warranty does not cover damage caused by improper care.

USED GEAR PURCHASED FROM ORMS

 All used gear sold by ORMS is supplied with a 6 Month Warranty.

 

2.  My product has gone faulty, now what ?

Please contact our service division straight away on 021 - 469 1962 and notify them of the fault. You may also e-mail them at repairs@orms.co.za

   1. If a product is defective / faulty, ORMS will replace the product within a 10 day period deemed from the date of receiving the product.  ORMS will also cover the shipping costs within the borders of South Africa.

   2. During the warranty period, Orms will arrange collection of the faulty item, facilitate the repair and then ship the product back to the customer, bearing all risks and costs.

   3. Please see our policies under Return Policy and Servicing & Repair Policy for further information


Orms is not obliged to repair products that fall outside of the manufacturers warranty period, or products that are damaged accidentally, however Orms in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired via the network of repair agents with which Orms has business dealings.

Shipping Info


1.  FREE Standard Shipping 

Free Economy Shipping is available on all orders exceeding R1 000. (T&C's apply)

*Terms and conditions to qualify for free shipping:

  • Shipping may only be to a physical address within the borders of South Africa. No P.O Box's allowed.
  • Shipping to outlying or remote areas like farms and game reserves may attract an additional fee.
  • The delivery time to city areas is usually between 2 and 4 working days*. This excludes weekends and public holidays.

*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed.

 

2.  Aramex Courier Service (local)

We use Aramex couriers as our preferred method of delivery.

With sophisticated track and trace equipment, you can pinpoint exactly where your parcel is, from the moment it is dispatched by us, until it's safely handed over to you the recipient.

Your parcel is well packaged and bubble wrapped before delivery. We also fully insure your parcels contents for the journey to your door.

Delivery Charges:

We charge a flat-rate for shipping and the charges are per order. 

  • Express Shipping to Main Cities @ R 150.00 incl. VAT (ETA of 1-2 Business Days)* - Main Cities are: Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth and East London. Other cities/towns will take more than 1-2 delivery time.
  • Standard Shipping @ R 80.00 incl. VAT (ETA of 2-4 Business Days)* - To all areas.

*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed. This period does not include Saturdays, Sundays and public holidays. The base price of R80.00 incl. VAT is for a parcel up to 10kg in Volumetric and Physical weight. Should the item/s exceed this weight, we reserve the right to increase the shipping charge accordingly. 

Please Note: The above prices quoted are for ordering online through the ORMSdirect website only. A different rate will be quoted if handled manually through our camera sales department. Our delivery service only runs from Monday to Friday. Saturday morning deliveries can be done by special arrangement only and at an additional charge. Please contact info@orms.co.za to arrange. We reserve the right to re-quote the delivery fee should this become too expensive. 

 

3.  DHL Express Courier Service (International)

Please note:

International orders are generally subject to local import duties and taxes (VAT)

Orms is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Delivery Charges:

International shipments are quoted on a per order basis depending on the size and weight of the parcel shipped.

 

4.  Collect & Collect from Orms Shop in Cape Town / Bellville

You are welcome to place your order online, pay for it and collect it from our Cape Town or Bellville branches. You will need to bring in a print out of the order for collection. Please ask for online sales on arrival. 

 

Orms Shop - Cape Town

Open: Mon-Thurs 8 to 6PM, Fri 8:30 to 6PM, Saturdays 8AM to 1PM 
 

Shop 5, Roeland Square

Upper Canterbury Street

Gardens, Cape Town, 8001

South Africa

> View on Google Maps: ORMS C.T

 

Orms Shop - Bellville

Open: Weekdays 8AM to 5:30PM, Saturdays 8AM to 1PM
 

Victorian Towers

Cnr Durban Rd & Palm St

Bellville, Cape Town, 7530

South Africa