- Olympus OM-D E-M5 Mark II Mirrorless Digital Camera Body (Silver) with 12-40mm f/2.8 Lens (Online Only. ETA 3-5 Days)
Olympus OM-D E-M5 Mark II Mirrorless Digital Camera Body (Silver) with 12-40mm f/2.8 Lens (Online Only. ETA 3-5 Days)
- 20.4MP Live MOS Sensor
- TruePic VIII Dual Quad Core Processor
- Micro Four Thirds System
- 2.36m-Dot LCD Electronic Viewfinder
- 3.0" 1037K dot Vari-Angle Touchscreen
- DCI 4K/24p & UHD 4K/30p Video Recording
- 5-Axis Sensor-Shift Image Stabilization
- 15 fps Shooting and Expanded ISO 25600
- Dual F.A.S.T. 121-Point Autofocus System
- Weather-Sealed Construction
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Olympus OM-D E-M5 Mark II
16 Megapixel Live MOS sensor
The Olympus E-M5 Mark II features a 16-megapixel Live MOS sensor to provide rich and detailed images. When compared to previous sensors, this offers improved performance, and the dynamic range has been expanded for better colour reproduction.
TruePic VII image processor
The E-M5 Mark II is equipped with TruePic VII, the same image processor also used on the OM-D E-M1. TruePic VII optimises sharpness according to the optical characteristics of the attached lens and aperture (f-number) value, performs high-precision demosaicing optimised for the low-pass filter less sensor, and features Fine Detail II that reduces false colours. It brings out the potential of lenses to achieve sharpness and high resolution. Olympus proprietary image processing technology, Real Colour Technology, reproduces some colours that are thought to be difficult to reproduce such as emerald green and yellow more faithfully.
5-axis mechanical sensor-shift in-camera image stabilisation
The Olympus OM-D E-M5 Mark II features a new type of in-body 5-axis image stabilisation that compensates for all types of camera shake, even when recording videos. When combined with lenses with in-lens image stabilisation, 5-axis sync IS provides the world's most powerful stabilisation performance equivalent to 6.5 shutter speed stops. Even the in-body 5-axis image stabilisation on its own boasts outstanding stabilisation performance equivalent to 5.5 shutter speed stops.
Full HD Video Recording
The Olympus E-M5 Mark II can record Full HD(1920 x 1080) videos at smooth frame rates of up to 60p internally at a bit-rate up to 60Mbps. Additionally, the 5-axis mechanical sensor-shift image stabilisation is fully operational during video recording, enabling you to capture smooth video in Full HD handheld.
Wide light-sensitivity range of ISO 100 – 25,600
The E-M5 Mark II's sensor features a large light sensitivity range of ISO 100 - 25,600. The high light sensitivity enables the camera to capture imagery in extreme low light conditions, while the low ISO 100 enables shooting at larger apertures or slower shutter speeds without using neutral density filters.
40 Megapixel High Res Shot
The Olympus OM-D E-M5 II features a 40 Megapixel High Res Shot function that is perfect for scenes where you need a higher resolution in photos, such as shooting artwork and landscapes. The camera moves the sensor in half-pixel increments while capturing eight shots, which are then used to generate a single high-resolution shot equal to that captured with a 40M sensor.
The 81-point AF system covers most of the image area with focus points and lets you focus on any small subject in the area. Touch AF Shutter shows its true worth in focusing. Simply touch a spot on the monitor that you want to focus on for accurate and intuitive subject capture.
2.36M dots electronic viewfinder
The Olympus OM-D E-M5 Mark II is equipped with a high-speed viewfinder with a display time lag of 0.005 sec. for optimal image display. With this display you won't miss capturing the precise moment when shooting fast-moving subjects.
- 4K Time Lapse Movie (Free firmware update required)
- 10 fps Burst shooting with AF/AE lock. 5 fps with AF/AE tracking
- 3.0" 1037K dot Vari-Angle Touchscreen
- HDMI output: Full HD YCbCr 4:2:2
12-40mm f/2.8 PRO Lens
Compact, light, and fast
The layout of the Olympus M.Zuiko Digital ED 12-40mm f/2.8 PRO lens is designed to give it a portable size of 69.9 x 84 mm and low weight of 382g despite the 14 lens elements in 9 groups. A superfast fast constant 2.8 aperture provides great low light performance for night shots, and awesome depth of field control for portraits, this lens can take on any style.
Robust dust/splash/freezeproof construction
Even when subjected to heavy professional use in harsh and testing conditions, the dust/splash/freezeproof construction of the M.Zuiko ED 12-40mm f/2.8 PRO lens makes sure you can rely on long-term operation in every kind of terrain.
High-speed AF with low noise
Equipped with a Manual Focus Clutch, the Olympus 12-40mm f/2.8 PRO lens allows you to switch to manual focus instantly and use it the same way as a conventional manual focus lens. This lens also features MSC (Movie & Still Compatible) for fast, quiet and accurate AF.
- Olympus OM-D E-M5 Mark II Mirrorless Digital Camera Body (Silver)
- Olympus M.Zuiko Digital ED 12-40mm f/2.8 PRO Lens (Black)
- LC-62D Front Lens Cap
- LR-2 Rear Lens Cap
- LH-66 Lens Hood
- BLN-1 Rechargeable Lithium-ion Battery
- BCN-1 Battery Charger
- Body Cap
- USB Cable
- A/V Cable
- Shoulder Strap
|Product type||Micro Four Thirds interchangeable lens system camera|
|Memory||SD Memory Card (SDHC, SDXC, UHS-I, II compatible, Eye-Fi Card compatible*)|
|Screen size||17.3mm and 13.0mm|
|Lens mount||Micro Four Thirds mount|
|Product type||4/3 Live MOS Sensor|
|Number of pixels||Approx. 16.1 million pixels.|
Total number of pixels: approx. 17.20 million pixels
|Aspect ratio||1.33 (4:3)|
|Dust reduction||Supersonic Wave Filter (image sensor dust reduction system)|
|Recording format||DCF, DPOF compatible / Exif, PRINT Image Matching III, MPO compatible|
|File format||RAW (12-bit lossless compression), JPEG, JPEG+RAW, MPO (3D still)|
|Recording image size||[RAW] 4608 x 3456|
[JPEG] 4608 x 3456 to 640 x 480
|File size||RAW: 4608(H)x3456(V) (approx. 1/1.5 lossless compressed) Approx. 17MB|
Set1(LF): 4608(H)x3456(V) (1/4 compressed) Approx. 7.5MB
Set2(LN): 4608(H)x3456(V) (1/8 compressed) Approx. 3.5MB
Set3(MN): 3200(H)x2400(V) (1/8 compressed) Approx. 1.7MB
Set4(SN): 1280(H)x960(V) (1/8 compressed) Approx. 0.4MB
Image Stabilisation System
|Type||Built-in 5-axis* sensor-shift image stabilisation for movie and still photos|
|Mode||4 modes (S-IS AUTO, S-IS1, S-IS2, S-IS3), OFF|
|Live View image stabilisation||Activation by half-pressing shutter button or enlarging view|
|Focal length setting||With|
|5 axis Sync IS||With|
|Stabilisation performance||5.0 EV|
|Lens IS prioritye||With|
|Type||Eye-level electronic viewfinder, approx. 2.36M-dot|
|Field of view / Viewfinder magnification||Approx. 100% / Approx. 1.30x*1 - 1.48x*2 (-1m-1, 50mm lens, Infinity)|
|Eye point / Dioptre adjustment range||Approx. 21mm (-1m-1, Distance from rear lens surface) / Approx. -4 to +2m-1|
|Preview||Live View preview with depth of field preview lock|
|Display Grid||Off / normal grid / golden grid / scale / diagonal / movie grid|
|Level gauge display||2-axis (horizontal/vertical) level gauge|
|Viewfinder style||3 styles|
|Brightness adjustment / Colour temperature adjustment||Automatic control of adaptive brightness technology / manual control (7 levels)|
|Eyecup||Interchangeable with separately available EP-16 eyecup|
|S-OVF (Simulated OVF)||Expands Live View Dynamic Range|
|Live view||Approx. 100% field of view, exposure compensation preview, WB adjustment preview, gradation preview, face detection preview (up to 8 faces), grid line, magnification display (x3/x5/x7/x10/x14), Display modes: Standard, Histogram, Highlight & Shadow, Level Gauge, Off (Image Only)|
|Preview||Preview with depth of field preview lock|
|Monitor type||3.0-inch vari-angle monitor*|
|Touch control||Shutter release, magnification, AF area selection, AF area size adjustment, frame forward/backward, magnified playback, Live Guide, Super Control Panel, Art Filter selection, scene mode selection, Wi-Fi connection, selfie shutter release|
|Tilting capability||With (mirror display when monitor is in self portrait position)|
|Brightness / Colour temperature control||±7 levels / ±7 levels|
|Colour tone select||Vivid / Natural|
|AF mode||High-speed imager AF|
|Focus mode||Single AF (S-AF) / Continuous AF (C-AF) / Manual Focus (MF) / S-AF + MF / AF tracking (C-AF + TR)|
|Magnified frame AF / Magnified AF||Selectable from over 800 AF points|
Selectable magnification: x3, x5, x7, x10(Default), x14
Super Spot AF*
|Face detection AF / Eye detect AF||With|
Eye Detection AF mode : off / nearer-eye priority / right-eye priority / left-eye priority
|Focusing point / Focusing point selection||81-area multiple AF / All target, group target area (9-area), single target(normal), single target(small)|
|Manual focus assist||Focus ring rotation activates Live View image magnification and/or focus peaking when in S-AF+MF or MF mode|
|Peaking function||Activate with Fn button or focus ring|
Change peaking settings using the Info button
Colour selection: white, black, red, yellow
Intensity selection: high, normal, low
Back light effect: on, off
Exposure Control (Still)
|Metering system (TTL Image sensor metering)||Digital ESP metering (324-area multi pattern metering), center-weighted average metering, spot metering, spot metering with highlight control, spot metering with shadow control|
|Metering area||EV -2 - 20 (using 17mm F2.8, ISO 100)|
|Exposure mode||iAUTO, P: Program AE (Program shift can be performed), A: Aperture priority AE,|
S: Shutter priority AE, M: Manual, Bulb, Time, Scene select AE, Art Filter,
Underwater wide / macro*, My Set
|Scene select AE||Portrait, e-Portrait, Landscape, Landscape + Portrait, Sport, Hand-held Starlight*1, Night scene, Night + Portrait, Children, High Key, Low Key, DIS mode, Macro, Nature Macro, Candle, Sunset, Documents, Panorama, Fireworks, Beach & Snow, Fisheye Conv., Wide Conv., Macro Conv., Panning, 3D*2|
|ISO sensitivity||AUTO ISO : LOW(approx. 100) ‐25600 (customizable, Defalut:LOW-1600)|
Manual ISO : LOW(approx.100), 200 - 25600, 1/3 or 1 EV steps selectable
|Exposure compensation||Still photo ±5 EV, movie ±3 EV, with selectable EV adjustment steps (1/3, 1/2, 1)|
|AE lock||Locks with a half-press of the shutter button (can be set to Fn button as well)|
|Shutter type||Focal-plane shutter / 1/8000 - 60 sec., with selectable EV adjustment steps (1/3, 1/2, 1)|
Bulb/Time: selectable exposure time (1/2/4/8/15/20/25/30 min.), with 8-min. default setting
|Flash intensity control method||TTL Auto, Auto*, Manual, Super FP*(FP-TTL AUTO, FP-MANUAL)|
|Bundled standard flash||FL-LM3(dustproof and splashproof flash)|
GN＝9.1(ISO100・m) / GN=12.9(ISO200・m)
Bounce Capability (up and down: 45, 60, 75, 90 degree / left and right 30, 60, 90, 120, 150, 180 degree)
|Flash mode||Flash Auto, Redeye, Fill-in, Flash Off, Red-eye Slow sync.(1st curtain), Slow sync.(1st curtain), Slow sync.(2nd curtain), Manual(1/1(FULL) - 1/64)|
|Synchronisation speed||1/250 sec.|
Super FP: 1/125-1/8000 sec.
|Flash intensity control||Up to ±3 EV in 0.3, 0.5, 1 EV steps selectable|
|Compatible external flash||FL-50R, FL-36R, FL-20, FL-14, FL-300R, FL-600R|
Wireless flash control
|Compatible external flash||FL-50R, FL-36R, FL-300R, FL-600R|
|Control method||Triggered and controlled by the bundled FL-LM3 or FL-600R|
(Olympus Wireless RC Flash system compatible)
|External Flash control mode||TTL Auto, Auto, Manual, FP-TTL-AUTO, FP-MANUAL|
|Group No.||4 groups (External flash 3 groups + commander flash* )|
|Sequential shooting maximum speed||[Sequential shooting H mode] approx 10.0 fps|
|Max. recordable pictures|
on sequential shooting*
|[RAW] Max. ∞ frames (in 5.0 seq. shooting L) Max. 16 frames (in 10.0 seq. shooting H)|
[JPEG] Max. ∞ frames (in 5.0 seq. shooting L) Max. 19 frames (in 10.0 seq. shooting H)
|Self-timer||Operation time: 12 sec., 2 sec., custom (Wait time: 1-30sec., Shot interval: 0.5/1/2/3sec., Number of shots: 1-10, Every time AF: ON/OFF)|
|Exposure bracketing||2, 3 or 5 frames in 0.3/0.7/1.0EV steps selectable, 7 frames in 0.3/0.7EV steps selectable|
|ISO bracketing||3 frames in 0.3/0.7/1.0EV steps selectable|
|White balance bracketing||3 frames in 2, 4, 6 steps selectable in each A-B/G-M axis.|
|Flash bracketing||3 frames in 0.3/0.7/1.0EV step selectable|
|Art filter bracketing||i-Enhance, Vivid, Natural, Muted, Portrait, Monotone, Custom, Art Filters selectable|
|Focus Bracketing Mode||3-999 shots / 1-10 focus steps (movement differential)|
|Focus Stacking Mode||Not available|
|HDR(Auto composite)||HDR1, HDR2 (painting-like)|
|Bracketing for HDR postprocess||3 or 5 frames in 2.0/3.0EV steps selectable, 7 frames in 2.0EV steps selectable.|
|Mode (Variation / Effect)||Pop Art (I, II / a.b.c.d.e.f.)|
Soft Focus ( - / c.e.)
Pale & Light Colour (I, II / a.b.c.d.f.)
Light Tone ( - / d.f.)
Grainy Film (I, II / b.c.d.g.h)
Pin Hole (I, II, III / d.)
Diorama ( I,II / d.)
Cross Process (I, II / b.c.d.f.)
Gentle Sepia ( - / a.b.c.d.f.)
Dramatic Tone (I / b.c.d.e.f.) (II / b.c.d.e.f.g.h)
Key Line (I, II / a.b.c.d.e.)
Water Colour (I, II / a.b.c.d.)
Vintage (I, II, III / a.b.c.d.e.f.i)
Partial Colour (I, II, III / a.b.c.d.e.f)
|Art Effect||a. Soft Focus Effect|
b. Pin-Hole Effect
c. White Edge Effect
d. Frame Effect
e. Star Light Effect
f. Blur Effect (Top & bottom, Left & Right)
g. B&W Effect (None, Yellow, Orange, Red, Green)
h. Pict. Tone (None, Sepia, Blue, Purple, Green)
i. Shade Effect (Top & bottom, Left & Right)
|Colour Ring (for partial colour)||18 colour selectable|
|Type (Variation / Flame / Number of divided parts)||Standard (I, II, III, IV / a，b，c，d / A，B，C，D)|
Fun Frame (I, II, III / － / －)
Speed (- / - / A，E，F)
Zoom in / out (Ⅰ,Ⅱ / a, c / A, G)
Layout (I, II, III, IV / －/ -)
|Frame Effect||a. White Frame|
b. White Frame & White Edge Effect
c. Black Frame
d. White Frame & Pin Hole Effect
|Aspect & Window Pattern||A. 4:3, 2 frames|
B. 4:3, 3 frames
C. 1:1. 2 frames
D. 1:1, 3 frames
E. 1:1, 4 frames
F. 16:9. 5 frames
G. 16:9, 2 frames
|Recording format||MOV(MPEG-4AVC/H.264) , AVI(Motion JPEG)|
|Mode / frame rate / compression method||[MOV]|
1920x1080(FHD) / 30p, 25p, 24p / ALL-I(A-I), IPB(SF, F, N)
1920x1080(FHD) / 60p, 50p / IPB(SF, F, N)
1280x720(HD) / 60p, 50p, 30p, 25p, 24p / ALL-I (A-I), IPB(SF, F, N)
1280x720(HD) / 30p
640x480(SD) / 30p
|Maximum recording time||[MOV] Approx. 29min|
[AVI] HD: Approx. 7min* / SD: Approx. 14min*
|Art Filter Movie||With*|
|Movie Effect||One-shot Echo / Multi-echo / Art Fade / Old Film|
|One-push Movie Digital Conveter||x4|
|Time Lapse Movie||[AVI]|
|Photo in Movie||With (mode1 / mode2)|
|Clips||1, 2, 4, 8 sec|
(Further continued shooting possible by pressing movie record button again)
|Quick Movie / Slow Movie||With|
|IS for Movie||M-IS1(Image sensor shift and electronic image stabilizer with multi motion IS), |
M-IS2(Image sensor shift with multi motion IS), Off
|Grid Line / Focus Peaking||4 types of grid lines / 4 colours for focus peaking|
|Time code||Rec run / free run, drop frame / non-drop frame|
|Live View Output via HDMI||With (GUI* is shown on connected device only, and peaking function is not available when connected by HDMI.)|
|Movie picture mode||Flat|
|Exposure Control||Program AE, aperture priority AE, shutter priority AE, manual|
|Recording format||Wave Format (Stereo linear PCM/16-bit, Sampling frequency 48kHz)|
|Microphone / Speaker||Stereo/Mono|
|Microphone function||Wind noise reduction, Recording volume, Microphone volume limiter|
Audio dubbing possible for still pictures (up to 30 sec.)
|Linking with Olympus PCM Recorders||Slate Tone/Synchronised Audio Rec-Movie Rec|
|White balance mode||Auto WB, 7 Preset WBs, 4 Capture WBs, Custom WB(Kelvin setting)|
|White balance compensation||±7 steps in each A-B/G-M axis|
|Colour matrix||sRGB, Adobe RGB|
|Mode||i-Enhance, Vivid, Natural, Flat, Portrait, Black and White, Custom, e-Portrait, Colour Creator, Art Filter, Underwater|
|Gradation||Auto, Normal, High Key, Low Key [except Art Filters]|
|Keystone Compensation||With (can be confirmed on Live View)|
High Res Shot
|Resolution||Equivalent to 40M pixel sensor (8 shots combined into a single JPEG using sensor shift)|
|Shutter Type / Shutter Speed||Electronic shutter / 1/8000 - 8 sec.|
|Shutter Type / Shutter Speed||Electronic first curtain shutter / 1/320* - 60sec|
|Shutter start delay||0, 1/8, 1/4, 1/2, 1, 2, 4, 8, 15, 30sec|
|Shutter Type / Shutter Speed||Electronic shutter / 1/16000 - 60sec|
|Shutter start delay||0, 1/8, 1/4, 1/2, 1, 2, 4, 8, 15, 30sec|
Live Bulb / Live Time
|Update interval time||0.5 sec - 60 sec|
|Update interval time / composite method||0.5 sec - 60 sec / Lighten Mode (Bright area prioritization)|
|Interval Mode||Interval Time 1sec. - 24 Hours, Max 999 frames.|
Available on making Time-lapse movie automatically
|Number of picture / Function||2 frames / Auto gain, Exposing on Recorded picture(RAW)|
|Aspect Ratio||4:3(Default) / 3:2 / 16:9 / 1:1 / 3:4|
One push Tele-converter
|GPS info. Function||Via smartphone GPS data|
|Wireless Shooting*||Live View, Rec View, Wireless Touch AF shutter, Self Timer (w/Countdown guidance, Sequential shooting, movie recording capability), Wireless Release, Movie Recording, Power Off, iAuto / ART / P / A / S / M (Live Bulb, Live Time, Composite) and drive mode can be selected.* Aperture, shutter speed, exposure, ISO sensitivity, white balance can be adjusted.*|
|Image Share||File Type: JPEG* , MOV|
Connect to up to 4 devices simultaneously. Marking function for image share.
|Easy Connection||QR code setting|
|Tethered shooting||Via USB connection, with use of Olympus Capture tethering software (camera can be controlled by both the camera and computer)|
|Playback mode||Single-frame, Information display, Index display (4/9/25/100 frames), Calendar, Enlargement (2x - 14x), Movie (with sound, FF/REW/Pause), Picture rotation (auto), Slideshow (with sound including BGM, Slide show effects, replaceable BGM), Light Box display|
|Information display||Histogram (independent luminance / RGB available), Highlight/Shadow point warning, AF frame, Photographic information, OFF|
|Languages||34 languages selectable:|
- English, French, German, Spanish, Italian, Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, Czech, Dutch, Danish, Polish, Portuguese, Swedish, Norwegian, Finnish, Croatian, Slovenian, Hungarian, Greek, Slovakian, Turkish, Latvian, Estonian, Lithuanian, Ukrainian, Serbian, Bulgarian, Rumanian, Indonesian, Malay, Thai
|Editing function||RAW data edit, Gradation auto, Monochrome, Sepia, Red-eye fix, Saturation, Resize (1280x960, 640x480, 320x240), Trimming, Aspect, e-Portrait, Image Overlay, Postrecording|
|RAW data edit||RAW data edit based on settings of the camera (including e-Portrait, Colour Creator, Art Filter, ART-BKT). 2 programmable settings, preview capability.|
|Print function||Print reservation (DPOF), Direct print (PictBridge compatible)|
|USB/AV/Remote controller connector||Dedicated multi-connector [USB: USB2.0 Hi-Speed, Video: NTSC/PAL selectable, Optional Remote cable RM-UC1 compatible.]|
|HDMI connector||Micro HDMI (Type-D)|
|Flash attachment||Hot shoe / Sync. terminal|
|Microphone input jack||φ3.5 stereo mini jack|
|Headphone connector||None / Attachment of HLD-8G optional grip allows connection|
|PC interface||USB2.0 Hi-Speed|
|TV interface||HDMI out(HD / stereo), video out(SD / mono)|
|DC connector||None / attachment of HLD-8 power battery holder allows connection|
|Battery||BLN-1 Li-ion battery (included)|
|Power Battery Holder||HLD-8 Power Battery Holder separately available.|
Allows attachment of an additional BLN-1.
|AC Adapter||AC-3 AC adapter* separately available.|
|Sleep mode||Available (1/3/5 min. off)|
|Number of recordable pictures||Approx. 310 shots (using BLN-1 and TOSHIBA SD with IS ON, based on CIPA test standards)|
Approx. 750 shots (using BLN-1 and TOSHIBA SD with IS ON and Quick Sleep Mode ON, based on Olympus testing using CIPA test standards)
|Battery Life||Approx. 80 minutes* (under standard JEITA testing)|
Approx. 150 minutes* (when zoom and other operational functions are not used)
Dimensions / Weight
[CIPA guideline compliant, excluding protrusions]
|Weight||Approx. 469g [CIPA guideline compliant, with BLN-1 battery and Memory card]|
Approx. 417g [body only]
|Temperature||-10 ~ +40℃ (when in operation) / -20 ~ +60℃ (when stored)|
|Humidity||30 - 90% (when in operation) / 10 - 90% (when stored)|
PRODUCT WARRANTY INFORMATION
1. What warranty comes with the goods purchased ?
All products excluding batteries sold by Orms are covered by a minimum of a one year local warranty, reckoned from the date of purchase, to protect you against manufacturing defects.
Canon IXUS, PowerShot compact cameras are covered by a full 1 Year Warranty
Canon DSLR and Mirrorless cameras are covered by a full 2 Year Warranty.
Canon video cameras including Legria and X-series are covered by a full 1 Year Warranty.
Nikon compacts excluding the Coolpix P900 are covered by a full 1 Year Warranty.
Nikon DSLR's including the CoolPix P900 and are covered by a full 2 Year Warranty.
Panasonic cameras and lenses are covered by a full 2 Year Warranty.
Fujifilm cameras are covered by a 2 Year Warranty.
SIGMA & TAMRON LENSES
Sigma and Tamron products are covered by a 3 Year Warranty.
LEXAR & SANDISK MEMORY CARDS
Lexar and Sandisk memory cards are covered by a Limited Lifetime Warranty.
Lowepro's Limited Original Owner Warranty covers defects in materials and workmanship during the useful life of the product. The warranty does not cover damage caused by improper care.
USED GEAR PURCHASED FROM ORMS
All used gear sold by ORMS is supplied with a 6 Month Warranty.
REFURBISHED GEAR PURCHASED FROM ORMS
All refurbished gear sold by ORMS is supplied with a 12 Month Warranty.
2. My product has gone faulty, now what ?
Please contact our service division straight away on 021 - 469 1962 and notify them of the fault. You may also e-mail them at firstname.lastname@example.org
1. If a product is defective / faulty, ORMS will replace the product within a 10 day period deemed from the date of receiving the product. ORMS will also cover the shipping costs within the borders of South Africa.
2. During the warranty period, Orms will arrange collection of the faulty item, facilitate the repair and then ship the product back to the customer, bearing all risks and costs.
Orms is not obliged to repair products that fall outside of the manufacturers warranty period, or products that are damaged accidentally, however Orms in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired via the network of repair agents with which Orms has business dealings.
1. FREE Standard Shipping
Free Economy Shipping is available on all orders exceeding R1 000. (T&C's apply)
*Terms and conditions to qualify for free shipping:
- Shipping may only be to a physical address within the borders of South Africa. No P.O Box's allowed.
- Shipping to outlying or remote areas like farms and game reserves may attract an additional fee.
- The delivery time to city areas is usually between 2 and 4 working days*. This excludes weekends and public holidays.
*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed.
2. Aramex Courier Service (local)
We use Aramex couriers as our preferred method of delivery.
With sophisticated track and trace equipment, you can pinpoint exactly where your parcel is, from the moment it is dispatched by us, until it's safely handed over to you the recipient.
Your parcel is well packaged and bubble wrapped before delivery. We also fully insure your parcels contents for the journey to your door.
We charge a flat-rate for shipping and the charges are per order.
- Express Shipping to Main Cities @ R 150.00 incl. VAT (ETA of 1-2 Business Days)* - Main Cities are: Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth and East London. Other cities/towns will take more than 1-2 delivery time.
- Standard Shipping @ R 80.00 incl. VAT (ETA of 2-4 Business Days)* - To all areas.
*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed. This period does not include Saturdays, Sundays and public holidays. The base price of R80.00 incl. VAT is for a parcel up to 10kg in Volumetric and Physical weight. Should the item/s exceed this weight, we reserve the right to increase the shipping charge accordingly.
Please Note: The above prices quoted are for ordering online through the ORMSdirect website only. A different rate will be quoted if handled manually through our camera sales department. Our delivery service only runs from Monday to Friday. Saturday morning deliveries can be done by special arrangement only and at an additional charge. Please contact email@example.com to arrange. We reserve the right to re-quote the delivery fee should this become too expensive.
3. DHL Express Courier Service (International)
International orders are generally subject to local import duties and taxes (VAT)
Orms is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
International shipments are quoted on a per order basis depending on the size and weight of the parcel shipped.
4. Collect & Collect from Orms Shop in Cape Town / Bellville
You are welcome to place your order online, pay for it and collect it from our Cape Town or Bellville branches. You will need to bring in a print out of the order for collection. Please ask for online sales on arrival.
Orms Shop - Cape Town
Shop 5, Roeland Square
Upper Canterbury Street
Gardens, Cape Town, 8001