Job Title: Digital Printing Counter Sales Consultant
Department: Photo Lab Cape Town
Based at: ORMS CENTRAL CAPE TOWN

RESPONSIBLE FOR:

Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.

MINIMUM EDUCATIONAL AND TECH SKILLS REQUIRED TO PERFORM JOB:

Grade 12
Computer literate
Proficient in Adobe Photoshop and Light Room
A passion for staying ahead of digital printing trends and tech innovations
Outstanding customer service skills and etiquette.
Fluent in two languages to connect with our diverse community
Photography/Printing Experience: A major advantage that'll set you apart!
No colour blindness - Essential for accurate print work

WHAT MAKES YOU PERFECT FOR US

Customer Service Excellence

• Genuine Connection: You naturally build rapport and make every client feel valued and heard
• Solution-Focused Mindset: You don't just solve problems - you anticipate them and offer proactive solutions
• Empathy in Action: You understand that behind every print job is a special moment or memory
• Going the Extra Mile: You're the person who suggests the perfect frame or reminds clients about better paper options
• Calm Under Pressure: You stay cool and positive even when things get hectic
• Follow-Through Champion: You remember clients' preferences and check in on their satisfaction

Professional Excellence

• Master of Photoshop, ORMS Create & Print software, and Embrace till system
• Product knowledge that impresses (and keeps growing!)
• Team player who lifts everyone up
• ORMS brand ambassador - you represent us with pride
• Photography background that adds authentic expertise

SUMMARY OF JOB DESCRIPTION:

• Client Consultation: Guide customers through their printing journey from concept to collection
• Upselling with Purpose: Suggest upgrades that genuinely enhance their final product
• Stock Management: Keep our shelves stocked and organized
• Follow-Up Care: Reach out to clients about ready orders (they love this personal touch)
• Software Mastery: Navigate ORMS Create & Print like a pro
• Systems Excellence: Handle Embrace till operations, credits, refunds, and invoicing flawlessly
• Space Curation: Maintain a welcoming, organized workspace
• Trend Spotting: Stay current with promotions, offers, and cutting-edge printing tech
• Product Care: Price and pack stock with attention to detail
• Flexibility: Take on additional projects and tasks that help our team succeed

KEY PERFORMANCE AREAS:

• Customer Obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.
• Sales Growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.
• Team Harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
• Brand Excellence: Being the professional, friendly face that makes ORMS unforgettable.

PERSONAL SKILLS /ATTRIBUTES/ THE PERSON WE'RE LOOKING FOR:

• Customer Service Genius: You make people feel amazing about their experience
• Communication Master: Crystal-clear verbal and written skills
• Detail-Oriented: Nothing slips past your eagle eye
• Pressure Handler: Tight deadlines? Bring it on!
• Initiative Taker: You see what needs doing and make it happen
• Team Spirit: Collaboration energizes you
• Professional Presence: You look and act the part, always
• Adaptability: Change doesn't phase you - you embrace it
• Growth Mindset: Learning new things excites you
• Physical Stamina: Comfortable standing and moving around to help clients
• Active Listener: You hear what clients really need, not just what they say
• Integrity: Honest, reliable, and trustworthy in everything you do.

READY TO JOIN OUR CREATIVE FAMILY?

Please send your CV in confidence to annette.blackie@orms.co.za 
If you do not hear from us within 4 weeks, please consider your application as unsuccessful.

This position is aligned with our commitment to Employment Equity, and preference may be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act.

At ORMS, we don't just print photos - we help people preserve their most precious moments. Join us in making magic happen, one print at a time.

Job Title: Housekeeping & Bindery Assistant
Department: Orms Create & Print

JOB DESCRIPTION:

Under direction, provides a high-quality cleaning service that includes tasks such as sweeping, mopping, dusting, emptying bins, cleaning multiple surfaces to maintain a “showroom” quality clean within Orms. Training will be provided in production processes, to assist in this area during busy periods when needed. Daily packing of courier parcels will also form part of the role.

KEY DUTIES & RESPONSIBILITIES:

Examples of key duties are interpreted as being descriptive and not restrictive in nature. Key duties and responsibilities are not limited to the following list but only offer a guideline as to the main activities of the responsible individual. Management may instruct the responsible individual to complete additional work across the departments as needed and within reason.

DAILY OPERATION – Offices & Bathrooms

• Consult with department heads, or their staff and others on the best practical methods of cleaning & organising.
• Dust/wipe all counter surfaces.
• Dust all office machines weekly – taking care not too damage any equipment or electronics.
• Sweep, mop and vacuum all office floors.
• Clean behind and under any standing items to ensure that dust does not collect.
• Clean interior windows.
• Empty all bins.
• Ensure that all rubbish items are disposed of in correct dustbins and that all recyclable materials are dealt with accordingly.
• Clean all bathrooms daily and restock with toilet paper and hand wash as required.

DAILY OPERATION – Kitchen

• Wash dishes daily
• Clean kitchen counters.
• Clean the fridge.
• Ensure that tea, coffee and sugar are replenished daily.
• Ensure that towels and dishcloths are washed weekly and kept clean and dry.
• Ensure that the drying rack is packed out by end of day.
• Keep Kitchen area clean and neat at all times.

KEY RESPONSIBILITIES:

• Maintain inventory of groceries, cleaning consumables and kitchen utensils and inform administration or available.

PRODUCTION:

• Assist with production processes during busy periods (full training provided).
• Pack courier parcels daily.

PROFESSIONAL CONDUCT

• Maintain a positive attitude, good communication & treat staff in a
  respectful manner.
• Professional work ethic – individuals must conduct themselves in a
  professional, respectful manner.
• Discuss problems when they arise to avoid situations being blown out of
  proportion.
• Maintain a neat and presentable presence during work hours – this includes
  wearing supplied ORMS apparel weekly.

EMPLOYMENT STANDARDS

ABILITY TO:

Work independently with a minimum of direction; plan individual work assignments; detail oriented; learn new procedures quickly; communicate effectively both verbally and in writing; work under pressure; establish and maintain effective working relationships; demonstrate sensitivity to, and respect for, a diverse population.

KNOWLEDGE OF:

Considerable knowledge of cleaning materials and their various applications. Basic health and safety regulations in relation to the use of office equipment and/or chemicals.

SPECIAL REQUIREMENTS:

Must be able to perform physical activities, such as, but not limited to: lifting, bending, standing, climbing or walking. Must be able to work in an environment containing chemicals, vapours and high noise levels. Be aware of personal protective safety measures.

Please forward your CV, in confidence, to
annette.blackie@orms.co.za
Only shortlisted applicants will be contacted.

This position(s) is aligned with our commitment to Employment Equity, and preference may be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act.