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SERVICING & REPAIRS

List of Authorized Camera Repair Centres

The Free Inspection Promotion is ONLY applicable to Canon and DJI Repairs.
Promotion ends 30 April 2021

Dropped your camera down a flight of stairs while trying to get a cinematic shot of your dog? Or maybe your drone got struck by a thunderous bolt of lightning because you flew just a little too close to Zeus’ humble abode. Well, it’s a good thing to know that we do repairs!

We can repair most things... chips, cracks, nips, faulty flaps, loose screws, flashes that won’t stop flashing. You name it, we can probably repair it. We offer repair services on most brands of cameras and lenses and if we can’t fix it, we’ll send it off to someone who can!

We understand that your camera equipment is really important to you... like, REALLY important to you. We’ve been in the business of camera repairs in South Africa for many years, and have an amazing track record when it comes to fixing broken camera equipment. To speed up servicing your product, you may request more info by sending an email to our service department, or phone us on our dedicated service line, 021 469 1962. We have branches in Cape Town and Bellville, so you can drop your camera off at whichever location is more convenient for you. If you are not in the Western Cape, you can courier your faulty product directly to us (with a copy of your tax invoice).

Please use the contact details below to find out more about how to do this:
Email our service department: repairs@orms.co.za
Call our service department on: 021 - 469 1962.
Our in-store service co-ordinators, Bronwyn and Joane are ready to assist you with your queries.



Canon

Orms Cape Town Canon Product Repair Centre

National Tel: 021 469 1962

We are an officially approved Canon Service Centre. We are able to service, repair and calibrate Canon DSLR Cameras, Canon Speedlights, Canon Lenses, Canon Compact and Bridge Cameras as well as Canon EOS Cinema Cameras on our premises. This includes Warranty repairs as well as out of Warranty repairs.



Good to know:


Assessments usually take between 3 to 4 working days.
An assessment fee of R400 will be charged for any rejected quotations from Orms to cover inspection and related fees.
Warranty and Chargeable Repairs take between 5 to 14 working days, depending on spare part availability. NB: Some spare parts can take up to 8 weeks to be delivered from the supplier.
Sensor cleaning on Canon DSLR Cameras is carried out FREE of charge and within 30 minutes to one hour depending on capacity.
Quotations are approximate and not binding. Upon further inspection, you may be re-quoted if more work needs to be done on your gear.
Repairs have a standard 3 month Warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item within the warranty period will be quoted for.
We do not repair items that have been exposed to water or any other liquid.


DJI Repairs

Orms Cape Town DJI Product Repair Centre

National Tel: 021 469 1962

We are a certified DJI Service Centre. Our fully functioning workshop is equipped to service, repair and calibrate select DJI drones. Warranty repairs will be diverted to DJI China.




Good to know:


Assessments usually take between 3 to 4 working days. An assessment fee of R400 will be charged for any rejected quotations from Orms to cover inspection and related fees.
Repairs usually take between 5 to 14 working days, depending on spare part availability. NB: Some spare parts can take up to 8 weeks depending on supplier availability.
Quotations are approximate and not binding. You may be re-quoted if further work is required to complete your repair.
Repairs have a standard 3 month Warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item within the warranty period will be quoted for.
Please Note: During the repairs process the batteries will need to be charged fully and possible firmware updates done. ORMS will not be held liable for batteries that go faulty during this process.
We do not repair items that have been exposed to water or any other liquid.


Nikon Repairs

Nikon's Product Repair Centre

Nikon Jhb or CT
International Tel: +27 (0) 87 285 3300,
National Tel: 086 116 4566.

Orms is an authorized Nikon South Africa Sales outlet. Any Nikon item can be handed over to our repairs division who will take care of all repair requirements through Nikon South Africa’s Repair Centre. This is applicable for both in and out of warranty repairs.



Good to know:


Assessments usually take between 7 to 14 working days.
An assessment fee of R400 will be charged for any rejected quotations from Orms to cover inspection and related fees.
Warranty and Chargeable Repairs take between 7 to 14 working days, depending on spare part availability. NB: Some spare parts can take up to 8 weeks depending on availability.
Sensor cleaning on Nikon DSLR and Mirrorless Cameras are carried out at a charge of R100 and completed within 30 minutes to one hour depending on capacity.
Quotations are approximate and not binding. Upon further inspection, you may be re-quoted if more work needs to be done on your gear.
Nikon repairs have a standard 6 month Warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item within the warranty period will be quoted for.
We do not repair items that have been exposed to water or any other liquid.


How Product Service & Camera Repair Works:


ORMS understands that your camera equipment is vitally important to you. We have been in the business of camera repairs in South Africa for many years, and we have an amazing track record when it comes to fixing broken camera equipment. To expedite servicing your product, you may request more info by sending an email to our service department, or phone us on our dedicated service line, 021 469 1962. We have branches in Cape Town and Bellville, meaning you can drop your camera off at whichever location is more convenient for you. Alternatively, if you are based elsewhere in South Africa (not in the Western Cape), you can courier your faulty product directly to us (with a copy of your tax invoice). Please use the contact details below to find out more about how to do this:

Email our service department: repairs@orms.co.za

Call our service department on: 021 - 469 1962.

Our instore service co-ordinators, Bronwyn and Joane are ready to assist you with your queries

How To Get a Product or Camera Repaired by ORMS:


Send to ORMS Directly
For service, please courier your faulty product directly to us (with a copy of your tax invoice for warranty repairs), and a letter explaining what the problems might be and we will contact you with a quote as soon as possible.

Att: Bronwyn/Joane
ORMS C.T Service Department
Shop 5, Roeland Square
Cnr Roeland and Upper Canterbury Street
Gardens
Cape Town
8001

Drop off at one of our Branches
You may physically drop off your product at either our Cape Town or Bellville branches.

Have Your Product Repaired by an independent Authorized Repair Centre:


You may also take your product directly to one of the local Authorized Repair Centres and by producing your tax invoice (and warranty card) you can also have your product repaired under warranty.

(Please note, these Authorized Repair Stations are independent businesses and prices quoted by them are at their discretion if the product is out of the warranty period.)

Camera Sensor Cleaning:


We do sensor cleaning on most DSLR and Mirrorless camera bodies. Sensor cleaning usually takes between 30 minutes to an Hour, depending on the current workload.

Please contact us for pricing or any further information.

Repair Warranty


Repairs have a standard 3 month Warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item within the warranty period will be quoted for.

Contact Us

Repairs

Orms PTY LTD is not responsible for any errors, omissions or representations on any of our pages or on any product listings. This includes, but is not limited to, pricing, images, product descriptions or stock availability.