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SERVICING & REPAIRS

List of Authorized Camera Repair Centres

The Free Inspection Promotion is ONLY applicable to Canon and DJI Repairs.
Promotion ends 30 April 2021

Dropped your camera down a flight of stairs while trying to get a cinematic shot of your dog? Or maybe your drone got struck by a thunderous bolt of lightning because you flew just a little too close to Zeus’ humble abode. Well, it’s a good thing to know that we do repairs!

We can repair most things... chips, cracks, nips, faulty flaps, loose screws, flashes that won’t stop flashing. You name it, we can probably repair it. We offer repair services on most brands of cameras and lenses and if we can’t fix it, we’ll send it off to someone who can!

We understand that your camera equipment is really important to you... like, REALLY important to you. We’ve been in the business of camera repairs in South Africa for many years, and have an amazing track record when it comes to fixing broken camera equipment. To speed up servicing your product, you may request more info by sending an email to our service department, or phone us on our dedicated service line, 021 469 1962. We have branches in Cape Town and Bellville, so you can drop your camera off at whichever location is more convenient for you. If you are not in the Western Cape, you can courier your faulty product directly to us (with a copy of your tax invoice).

Please use the contact details below to find out more about how to do this:
Email our service department: repairs@orms.co.za
Call our service department on: 021 - 469 1962.
Our in-store service co-ordinators, Bronwyn and Joane are ready to assist you with your queries.



Canon

Orms Cape Town Canon Product Repair Centre

National Tel: 021 469 1962

We are an officially approved Canon Service Centre. We are able to service, repair and calibrate Canon DSLR Cameras, Canon Speedlights, Canon Lenses, Canon Compact and Bridge Cameras as well as Canon EOS Cinema Cameras on our premises. This includes Warranty repairs as well as out of Warranty repairs.



Good to know:


Assessments usually take between 3 to 4 working days.
An assessment fee of R400 will be charged for any rejected quotations from Orms to cover inspection and related fees.
Warranty and Chargeable Repairs take between 5 to 14 working days, depending on spare part availability. NB: Some spare parts can take up to 8 weeks to be delivered from the supplier.
Sensor cleaning on Canon DSLR Cameras is carried out FREE of charge and within 30 minutes to one hour depending on capacity.
Quotations are approximate and not binding. Upon further inspection, you may be re-quoted if more work needs to be done on your gear.
Repairs have a standard 3 month Warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item within the warranty period will be quoted for.
We do not repair items that have been exposed to water or any other liquid.


DJI Repairs

Orms Cape Town DJI Product Repair Centre

National Tel: 021 469 1962

We are a certified DJI Service Centre. Our fully functioning workshop is equipped to service, repair and calibrate select DJI drones. Warranty repairs will be diverted to DJI China.




Good to know:


Assessments usually take between 3 to 4 working days. An assessment fee of R400 will be charged for any rejected quotations from Orms to cover inspection and related fees.
Repairs usually take between 5 to 14 working days, depending on spare part availability. NB: Some spare parts can take up to 8 weeks depending on supplier availability.
Quotations are approximate and not binding. You may be re-quoted if further work is required to complete your repair.
Repairs have a standard 3 month Warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item within the warranty period will be quoted for.
Please Note: During the repairs process the batteries will need to be charged fully and possible firmware updates done. ORMS will not be held liable for batteries that go faulty during this process.
We do not repair items that have been exposed to water or any other liquid.


Nikon Repairs

Nikon's Product Repair Centre

Nikon Jhb or CT
International Tel: +27 (0) 87 285 3300,
National Tel: 086 116 4566.

Orms is an authorized Nikon South Africa Sales outlet. Any Nikon item can be handed over to our repairs division who will take care of all repair requirements through Nikon South Africa’s Repair Centre. This is applicable for both in and out of warranty repairs.



Good to know:


Assessments usually take between 7 to 14 working days.
An assessment fee of R400 will be charged for any rejected quotations from Orms to cover inspection and related fees.
Warranty and Chargeable Repairs take between 7 to 14 working days, depending on spare part availability. NB: Some spare parts can take up to 8 weeks depending on availability.
Sensor cleaning on Nikon DSLR and Mirrorless Cameras are carried out at a charge of R100 and completed within 30 minutes to one hour depending on capacity.
Quotations are approximate and not binding. Upon further inspection, you may be re-quoted if more work needs to be done on your gear.
Nikon repairs have a standard 6 month Warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item within the warranty period will be quoted for.
We do not repair items that have been exposed to water or any other liquid.


How Product Service & Camera Repair Works:


ORMS understands that your camera equipment is vitally important to you. We have been in the business of camera repairs in South Africa for many years, and we have an amazing track record when it comes to fixing broken camera equipment. To expedite servicing your product, you may request more info by sending an email to our service department, or phone us on our dedicated service line, 021 469 1962. We have branches in Cape Town and Bellville, meaning you can drop your camera off at whichever location is more convenient for you. Alternatively, if you are based elsewhere in South Africa (not in the Western Cape), you can courier your faulty product directly to us (with a copy of your tax invoice). Please use the contact details below to find out more about how to do this:

Email our service department: repairs@orms.co.za

Call our service department on: 021 - 469 1962.

Our instore service co-ordinators, Bronwyn and Joane are ready to assist you with your queries

How To Get a Product or Camera Repaired by ORMS:


Send to ORMS Directly
For service, please courier your faulty product directly to us (with a copy of your tax invoice for warranty repairs), and a letter explaining what the problems might be and we will contact you with a quote as soon as possible.

Att: Bronwyn/Joane
ORMS C.T Service Department
Shop 5, Roeland Square
Cnr Roeland and Upper Canterbury Street
Gardens
Cape Town
8001

Drop off at one of our Branches
You may physically drop off your product at either our Cape Town or Bellville branches.

Have Your Product Repaired by an independent Authorized Repair Centre:


You may also take your product directly to one of the local Authorized Repair Centres and by producing your tax invoice (and warranty card) you can also have your product repaired under warranty.

(Please note, these Authorized Repair Stations are independent businesses and prices quoted by them are at their discretion if the product is out of the warranty period.)

Camera Sensor Cleaning:


We do sensor cleaning on most DSLR and Mirrorless camera bodies. Sensor cleaning usually takes between 30 minutes to an Hour, depending on the current workload.

Please contact us for pricing or any further information.

REPAIRS: TERMS & CONDITIONS


Any form of quotation howsoever made by ORMS PTY LTD (“the Company”) is, unless otherwise stated, subject to alteration or withdrawal by notice, in writing, to the Client until the quotation has been duly accepted by the Client, and payment of the quotation has been made. Quotations include only such equipment and work as are specified therein and shall be open for acceptance for the period stated in the quotation. Where no such period is given, 30 days validity from quotation date shall apply.

The equipment is inspected and submitted to the manufacturer’s standard tests. Upon further inspection you may be re-quoted if further work is required to complete your repair. Additional tests, if required by the Client, shall be charged as extras. If any tests are to be carried out in the presence of the Client and the Client fails to attend after 7 days’ notice of the place, time and date, then the Company shall be entitled to carry out such tests in his absence, the Client being deemed to be present.

Full payment of a quotation (or further quotations) is required upon acceptance of quotation (or further quotation) to complete the necessary repairs.

An assessment fee of R400 per item of equipment will be charged if a Client rejects the quotation, to cover inspection and related fees. If the Client does not accept the quotation and fails to collect the equipment within 30 days after expiry of the quotation, the equipment will be archived and sold after 6 months to defray expenses.

Repairs are usually completed within 5 to 14 days upon acceptance of quotation and dependent on availability of spare parts. NB: Some spare parts can take up to 8 weeks from source. You will be notified within approximately 7 working days of the progress of the repair. Times for dispatch and completion shall be extended by the requisite periods if delay is caused by, or due to, any cause or event beyond the control of the Company. Any time stipulated for delivery shall not be of the essence of the Contract. Times quoted for dispatch or completion represent best estimates only and are not binding on the Company. The Company will however make every reasonable endeavour to meet delivery times. No damages will be paid by the Company arising from late delivery.

The risk in equipment shall remain with the Client notwithstanding the fact that it shall be in the possession of the Company or a duly authorised third party.

Repairs have a standard 3 month warranty from date of collection. The warranty is only valid for the work carried out. Unrelated repairs to the same item of equipment within the 3 month period will be quoted for.

All repaired items of equipment and items book in as part of the repair, not collected within 6 months will be sold to defray expenses. The Company reserves the right to charge additional costs for storage if the Client fails to collect the equipment within 21 days of being notified it is ready for collection. The equipment will only be handed/delivered to the Client with appropriate documentation.

Unless specifically agreed otherwise, no condition is made or to be implied, nor is any warranty given or to be implied, as to the life or wear of the goods supplied, or that such goods shall be suitable for any particular purpose or for use under any specific conditions, notwithstanding that such purpose or conditions be known or made known to the Company.

The Company shall not be liable for any delay in performance due to any reason whatsoever beyond the control of the Company and also, but without thereby limiting the generality of the foregoing, war, invasion, act of foreign enemy, hostilities (whether war is declared or not), embargoes, acts of government or equivalent authority, civil war, rebellion, civil strife, force majeure, strikes and/or industrial disputes, pandemics or epidemics. Performance by the Company shall be deemed suspended during such delay and the time for completion shall be extended for a period corresponding to the effects of such delay.

The Company shall discuss with the Client ways of completing performance in circumstances where it is impossible to perform due to any of the events set out above. The Company may terminate the repair and in this event the Company shall refund to the Client the balance of the quoted price paid by the Client as is proportionate to the work done by the Company in, or towards, performance of the repair, up to the date of such cancellation.

Any products that fall within the period specified under a manufacturer’s warranty, excluding physical, liquid and water damages, shall be repaired in accordance with such warranty, which terms of warranty are provided to the Client when the Client purchases the equipment.

The Company shall not be liable for any loss, damage (whether direct, indirect, or consequential), death or injury of any kind howsoever arising from the repair of the equipment.


PERSONAL INFORMATION

By providing the Client’s personal information, the Client hereby authorises the Company, of 9 Roeland Square, Roeland Street, Cape Town, to process the Client’s personal information. “Personal Information” is defined in the Protection of Personal Information Act of 2013 (“POPIA”), and includes, amongst other information, the Client’s name, contact numbers, email address, identity number, and residential and postal address. ‘‘Processing’’ means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including—

(a) the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
(b) dissemination by means of transmission, distribution or making available in any other form; or
(c) merging, linking, as well as restriction, degradation, erasure or destruction of information.

The Client expressly provides his/her voluntary, specific and informed consent to the processing of his personal information in the manner described herein. If the Client objects to any of the potential uses described herein, the Client must not use the Company’s repair services as the Company will need to process, including distribute, to third parties the Client’s personal information.

The following are the reasons why the Company processes the Client’s personal information:
• to identify the Client;
• in order for the Company to process the Client’s instructions or requests;
• to process the Client’s repair order/s (if the Client accepts the quotation) and keep the Client informed of its progress;
• for collection/delivery of the equipment (if the Client accepts the quotation);
• to conduct an affordability credit check;
• in order for the Company to ensure that the Client can comply with his/her obligations;
• to give effect to the Client’s payment instructions;
• for warranty purposes;
• statistical, research or historical analysis;
• to develop and improve products and services;
• to update the Client and the Company’s records;
• to identify which of the Company’s products and services might interest the Client;
• to identify and prevent fraud, money laundering and other criminal activities;
• for market research.

The Company will use reasonable efforts in order to ensure that any personal information in their possession or processed on their behalf is kept confidential, stored in a secure manner and processed in terms of POPIA, for the purposes the Client has authorised, and only for the period that the Company will require it.

The Client acknowledges that personal information may be transferred cross-border to countries, which do not necessarily have data-protection laws similar to South Africa, for verification or storage purposes. In any cross-border transfer of personal information the recipient will be notified of the need to protect the confidentiality of the personal information.

The Company may share your personal information with third parties involved in the process of providing the services you request. We have trusted relationships with these carefully selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the confidentiality and security of your personal information and are restricted in their use thereof as per these terms and conditions.

The Client is entitled to request access to his/her personal information at a prescribed fee and to request that inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information be corrected.

The Client unconditionally agrees to indemnify the Company acting in good faith in taking reasonable steps to process the Client’s personal information lawfully, against any liability that may result from the processing of the Client’s personal information. This includes unintentional disclosures of such personal information to, or access by unauthorised persons, and/or any reliance which may inadvertently be placed on inaccurate, misleading, or outdated personal information, provided to the Company by the Client or by a third party in respect of the Client. Should the Client have a complaint about the processing of his/her personal information, which the Company is unable to resolve, the Client may contact the Information Regulator by sending an email to: inforeg@justice.gov.za.

Contact Us

Repairs

Orms PTY LTD is not responsible for any errors, omissions or representations on any of our pages or on any product listings. This includes, but is not limited to, pricing, images, product descriptions or stock availability.