Canon EOS 5D Mark IV DSLR Camera Body
- Canon EOS 5D MK IV / Canon 5D MK 4 Features:
- 30.4MP Full-Frame CMOS Sensor
- DIGIC 6+ Image Processor
- 3.2" 1.62m-Dot Touchscreen LCD Monitor
- DCI 4K Video at 30 fps; 8.8MP Still Grab
- 61-Point High Density Reticular AF
- Native ISO 32000, Expanded to ISO 102400
- Dual Pixel RAW; AF Area Select Button
- Dual Pixel CMOS AF and Movie Servo AF
- 7 fps Shooting; CF & SD Card Slots
- Built-In GPS and Wi-Fi with NFC
19 Other customers have inquired about this product
Canon EOS 5D Mark IV DSLR Camera features:
30.4 Megapixel Full-frame CMOS Sensor
The Canon EOS 5D Mark IV boast a full-frame 30 Megapixel sensor. The high megapixel count delivers images that are rich with detail and also enables ample cropping and recomposing after you have taken the shot. Being a full-frame sensor it shares the same dimensions as a 35mm negative film and provides a wider field-of-view than cropped sensor cameras. This sensor is paired with a DIGIC 6+ image processor to provide the 5D Mark IV with the ability to shoot 4k video internally, and to reduce noise in low light.
Versatile standard light sensitivity of ISO 100–32000 (expandable to 50–102400)
Featuring a light sensitivity range of ISO 100–32000 (expandable to 50–102400), the Canon EOS 5D Mark IV is incredibly versatile and well-suited for low-light photography. Its sensor has an improved S/N ratio plus an improved noise-processing algorithm to help deliver high-level light sensitivity along with its high resolution, with virtually no compromise in image quality. Whether working in a dimly lit auditorium, trying to capture the action at night, photographing at the fastest possible shutter speed or simply suppressing camera shake blur, the EOS 5D Mark IV has an extended ISO range that contributes to its ability to excel in nearly every situation it faces.
4K Motion JPEG video (DCI cinema-type 4096 x 2160) at 30p
The EOS 5D Mark IV is a remarkably capable video camera. Thanks to its impressive CMOS sensor and its high-speed DIGIC 6+ Image Processor, it can transition from taking still photographs to shooting videos in a near instant, capturing Digital Cinema (DCI) 4K Motion JPEG videos of 4096 x 2160 pixels at up to 30 fps. Adding to its versatility, it also supports the 4K broadcasting standard of 3840 x 2160 pixels with slight trimming on the left and right sides. Featuring advanced Live View operation and brilliantly responsive Dual Pixel CMOS AF, the EOS 5D Mark IV has a touch panel display with focus points that can easily be selected during operation, and quickly confirmed by selecting and saving an 8.8-Megapixel image with in-camera 4K still frame grab. The camera also supports both MOV and MP4 formats for a variety of applications right out of the camera
60 fps Full HD or 120 fps HD recording for smooth slow motion video
Along with capturing beautiful highly detailed 4K videos, the Canon 5D Mark IV is also able to shoot Full HD video at up 60 to frames per second, or 720p HD at frame rates as high as 120p. These high frame rates are ideal for smooth slow-motion video.
61-point autofocus with f/8 AF for teleconverter/extender setups
The Canon EOS 5D Mark 4 has a new AF sensor, with 61 AF points covering a broader vertical area of the image than its predecessor. This autofocus system delivers excellent accuracy and performance, with up to 41 cross-type AF points available, and extra-high-precision AF at up to 25 points on the AF array (when wide-aperture lenses are used). Low-light sensitivity of this AF sensor is also improved, with the center point delivering AF at levels down to EV -4. AF with tele extenders at f/8 maximum effective apertures is also greatly improved — AF is possible at up to all 61 AF points, when specific Canon telephoto lenses are combined with Canon's Version III EF tele extenders
DIGIC 6+ processor
Powering the EOS 5D MK IV is Canon's DIGIC 6+ processor. This processor controls autofocus, metering, video data, and image data, then uses that data with advanced algorithms to provide autofocus and metering that is quick and accurate; and produce images and videos that are rich in detail and low in noise, with accurate colours and skin tones.
EV-3 or EV-4 focusing
With a highly-sensitive AF sensor the focus performance on the EOS 5D Mark IV is assured, even down to light levels as low as EV-3, or EV-4 when shooting in Live View with Dual Pixel CMOS AF.
Dual Pixel CMOS AF
Adding to its powerful and portable design, the EOS 5D Mark IV camera utilizes Canon’s smooth, fast and intelligent Dual Pixel CMOS AF. Featuring two photodiodes per pixel and each pixel capable of phase-difference detection autofocus, the CMOS sensor can deliver fast and accurate AF throughout approximately 80% of the image plane. Able to detect shifts in movement at the pixel level, Dual Pixel CMOS AF enables continuous automatic AF and AF tracking that enhances overall camera operation for sharp still images and smooth, accurate focus transitions in movies. Working with the EOS 5D Mark IV’s 3.2" touch panel LCD screen, Dual Pixel CMOS AF lets photographers select focus points throughout the frame with the touch of a finger, and confirm focus by zooming in on the image or enlarging stills grabbed from video recordings.
150K RGB+IR metering sensor and EOS iTR AF system
The Canon 5D Mark IV uses a dedicated 150,000-pixel RGB+IR metering sensor to carry out highly accurate exposure metering. This sensor also works in conjunction with the camera’s AF systems such as the EOS iTR AF system, which greatly enhances the subject tracking performance. Customise the tracking based on your needs with different modes for when focusing and tracking a face or a different subject
1.62 million dot 3.2" touch panel LCD monitor
The EOS 5D MK IV camera features a 1.62 million dot, low-reflection 3.2-inch Clear View LCD II monitor for bright, sharp display in a wide variety of shooting situations. The LCD’s touch panel surface facilitates fast, intuitive operation, including AF frame switching, menu and setting changes plus image magnification during Live View shooting and movie shooting. Still photographs can also be captured quickly with the touch panel’s shutter release function. A customizable Quick Control screen adds flexibility and convenience for specific users’ preferences. Image review and playback are also enhanced with the EOS 5D Mark IV camera’s Clear View LCD II Monitor. Not only does the EOS 5D Mark IV’s LCD provide a high-precision image for composition and playback, but it also remains visible even when the photographer is wearing polarized sunglasses! In numerous situations in the studio and in the field, the EOS 5D Mark IV’s LCD panel is an ideal complement to its amazing TTL viewfinder.
Dual Pixel RAW
Each of the Canon 5D Mark IV’s 30 million pixels is made up of two photodiodes which can be used together or individually. This technology enables the creation of Dual Pixel RAW files which contain a pair of images shot from two very slightly different points of view. When processed using Digital Photo Professional software, Dual Pixel RAW files allow photographers to perform one of three types of unique adjustments. Image Micro-adjustment allows the position of maximum sharpness to be adjusted which is great for fine-tuning portrait images. Bokeh Shift allows out-of-focus highlights to be shifted horizontally so they coincide better with in-focus elements, and ghosting reduction can be used to reduce the appearance of artefacts like flare.
SD and CF card slots
The EOS 5D Mark IV offers SD and CF card slots accepting fast UDMA 7 cards for a write speed of up to 167MB per second. Fast cards are essential when recording either 4K or high frame-rate videos.
Microphone and headphone sockets
Microphone and headphone sockets lets you record the perfect soundtrack to your videos and monitor audio for the perfect level.
High dynamic range (HDR) video mode
The Canon 5D MK IV's HDR movie mode can alternate between normal and under-exposed frames, compressing the brightest parts of a scene to retain more highlight detail – thus delivering videos with a wider dynamic range.
The EOS 5D Mark IV features a camera’s anti-flicker function that detects the frequency and phase of a light source’s flicker and captures images near the point of peak brightness when the subject is most likely to be properly illuminated.
Built-in Wi-Fi and NFC
The 5D Mark IV features built-in Wi-Fi and NFC to connect to your smartphone, tablet or laptop. This makes posting to social media platforms easy, as you can send a file from your camera to your mobile device, and from your mobile device to a platform. FTP/FTPS support is great for those shooting in Wi-Fi equipped venues when added security is required.
The 5D MK IV's built-in GPS geotags each image with the taken location and keeps the EOS 5D Mark IV’s internal clock accurate. GPS data helps when cataloguing pictures and lets you retrace your steps to find specific shooting locations.
The 5D Mark IV can be controlled wirelessly from an iOS or Android smart device running the free Canon Camera Connect App. Remote operation is extremely useful for producing stable video or sharp pictures, as most camera operations can be done without touching the camera.
Intelligent Viewfinder II
The EOS 5D Mark IV utilises Canon's Intelligent Viewfinder II which offers a bright, customizable view that displays AF points, an electronic level and current camera settings.
Digital Lens Optimizer
Canon's Digital Lens Optimizer technology , which was previously only accessible when processing RAW files in the camera , can now be applied to JPEG files as they are captured. The Digital Lens Optimizer uses optical design values to correct various lens aberrations, diffraction, and the softening of resolution caused by the low-pass filter .
In-depth video features of the Canon EOS 5D Mark IV
- Canon EOS 5D Mark IV DSLR Camera Body
- LC-E6 Charger
- Eyecup Eg
- RF-3 Body Cap
- IFC-150U II USB 3.0 Interface Cable
- Cable Protector
- Wide Neck Strap
- Software CD-ROM
Specifications in detail
36 x 24 mm CMOS
Approx. 30.4 megapixels
Approx. 31.7 megapixels
EOS integrated cleaning system
Colour Filter Type
EF (excludes EF-S / EF-M lenses)
Equivalent to 1.0x the focal length of the lens
TTL-secondary image-forming phase-difference detection system with dedicated AF sensor
AF System/ Points
61 Point / max of 41 cross-type AF points inc 5 dual cross type at f/2.8 and 61 points / 21 cross-type AF points at f/8
The number of cross-type AF points will differ depending on the lens.
AF working range
EV -3 - 18 (at 23°C & ISO100)
AI Servo AF
AF Point Selection
Automatic selection: All 61 point AF (based on EOS iTR AF setting)
Manual selection: Single point AF (selectable points 61, 15, 9 or cross type only points selectable)
Manual selection: Single point Spot AF
Manual selection: AF point Expansion 4 points (up, down, left, right)
Manual selection: AF point Expansion surrounding 8 points
Manual selection: Zone AF (all AF points divided into 9 focusing zones)
Manual selection: Large Zone AF (all AF points divided into 3 focusing zones)
AF points can be selected separately for vertical and horizontal shooting
Selected AF point display
transparent LCD in viewfinder and shown on Quick Control screen
Locked when shutter button is pressed half way or AF ON is pressed in One Shot AF mode. Using customised button set to AF stop in AI servo
AF Assist Beam
Emitted by an optional dedicated Speedlite
Selected on lens
Manual: Enter adjustment +/- 20 steps (wide and tele setting for zoom lenses)
Adjust all lenses by same amount
Adjust up to 40 lenses individually
Adjustments remembered for lens by serial number
Approx. 150,000-pixel RGB+IR metering sensor, 252-zone metering. EOS Intelligent Subject Analysis system
(1) Evaluative metering (linked to All AF point)
(2) Partial metering (approx. 6.1% of viewfinder at centre)
(3) Spot metering: Center spot metering (approx. 1.3% viewfinder at centre)
AF point-linked spot metering not provided
(4) Centre weighted average metering
Metering Brightness Range
EV 0 - 20 (at 23°C, ISO100, with evaluative metering)
Auto: In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved
Manual: By AE lock button in P, Av, Tv and M modes
+/-5 EV in 1/3 or 1/2 stop increments (can be combined with AEB).
+/-3 EV in 1/3 or 1/2 stop increments
Yes. Flicker detected at a frequency of 100 Hz or 120 Hz. Maximum continuous shooting speed may decrease
Auto 100-32000 (in 1/3-stop or whole stop increments)
ISO can be expanded to L:50, H1: 51200, H2: 102400,
Electronically-controlled focal-plane shutter
30-1/8000 sec (1/2 or 1/3 stop increments), Bulb (Total shutter speed range. Available range varies by shooting mode)
Soft touch electromagnetic release
Auto white balance with the imaging sensor
AWB (Ambeince priority/White priority), Daylight, Shade, Cloudy, Tungsten light, White Fluorescent light, Flash, Custom, Colour Temperature Setting
White balance compensation:
1. Blue/Amber +/-9
2. Magenta/ Green +/-9
Custom White Balance
Yes, 1 setting can be registered
'+/-3 levels in single level increments
3, 2, 5 or 7 bracketed images per shutter release
Selectable Blue/Amber bias or Magenta/ Green bias
Approx. 21mm (from eyepiece lens centre)
-3 to +1 m-1 (dioptre)
Fixed, with information Transparent LCD overlay
Quick-return half mirror
AF information: Single/Spot AF points, AF Frame, AF status, Focus indicator, AF mode, AF point selection, AF point registration
Exposure information: Shutter speed, aperture value, ISO speed (always displayed), AE lock, exposure level/compensation, flash metering, spot metering circle, exposure warning, AEB, metering mode, shooting mode
Flash information: Flash ready, high-speed sync, FE lock, flash exposure compensation, red-eye reduction light
Image information: Card information, maximum burst (2 digit display), Highlight tone priority (D+), JPEG/RAW indicator, Dual Pixel RAW, Digital Lens Optimizer.
Composition information: Grid, Electronic level
Other information: Battery check, Warning symbol, Flicker Detection, drive mode, white balance
Depth of field preview
Yes, with Depth of Field preview button
8.10cm (3.2") Clear View LCD II, approx. 1620K dots
Viewing Angle (horizontally/vertically)
Approx 170° vertically and horizontally
Anti-reflection and Anti-smudge. Reinforced glass incorporated
Manual: Adjustable to one of seven levels
Color Tone Adjument: 4 settings
Capacitive method with menu functions, Quick Control settings, playback operations, and magnified display. AF point selection in Live View and Movies, touch shutter is possible in Live View still photo shooting.
(1) Quick Control Screen
(2) Camera settings
(3) Dual Axis Electronic Level
(4) Custom Quick Control Screen
E-TTL II Auto Flash, Metered Manual
Flash Exposure Compensation
+/- 3EV in 1/3 increments with EX series Speedlites
Flash Exposure Bracketing
Yes, with compatible External Flash
Flash Exposure Lock
Second Curtain Synchronisation
HotShoe/ PC terminal
Yes / Yes
External Flash Compatibility
E-TTL II with EX series Speedlites, wireless multi-flash support
External Flash Control
via camera menu screen
Scene Intelligent Auto, Program AE , Shutter priority AE, Aperture priority AE, Manual (Stills and Movie), Bulb and Custom (x3)
Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined (x3)
sRGB and Adobe RGB
Highlight Tone Priority
Auto Lighting Optimizer (4 settings)
Long exposure noise reduction
High ISO speed noise reduction (4 settings)
Lens optical correction:
- Peripheral illumination correction, Chromatic aberration correction (during/after still photo shooting, during Video only)
- Distortion correction, Diffraction correction, Digital Lens Optimizer (during/after still photo shooting)
Resize to M, S1, S2 or S3
Cropping: JPEG images can be cropped (Aspect ratios 3:2, 4:3, 16:9, 1:1)
- 45 cropping sizes selectable, from 11% to 95% (diagonal)
- Switch between vertical and horizontal cropping orientation
- Cropping frame can be moved using touch screen operation
RAW image processing
Single, Continuous High, Continuous Low, Silent Single, Silent Continuous, Self timer (2s+remote, 10s+remote)
Max. Approx. 7fps. with full AF / AE tracking, speed maintained for up to unlimited number of JPEGs or 21 RAW images
Max. 4.3fps in Live View mode with AF Tracking
Built-in, number of shots selectable from 1-99 or unlimited (Selectable interval time - 1sec to 99hr 59mins 59sec). Bulb timer possible (Selectable time - 1sec to 99hr 59mins 59sec)
Live View Mode
Electronic viewfinder with image sensor
Approx. 100% (horizontally and vertically)
29.97 fps (may increase when AF is performed)
Manual Focus (Magnify the image 5x or 10x at any point on screen)
Autofocus: Dual Pixel CMOS AF (Face Detection and Tracking AF, FlexiZone - Single, FlexiZone - Multi), available with all EF lenses and Touch shutter
Real-time evaluative metering with image sensor (315-zone)
Partial metering (approx. 6.3% of Live View screen)
Spot metering (approx. 2.7% of Live View screen)
Center-weighted average metering
Active metering timer can be changed
4 levels available through INFO. button: No information, Basic shooting information, Advanced shooting information and Advanced shooting information with Histogram
Multiple Exposure status also avaible in Multiple Exposure mode
File Type - Stills
Still Image Type
JPEG: 3 compression options
RAW: RAW, M-RAW, S-RAW and Dual Pixel RAW (14bit, Canon original RAW 2nd edition)
Complies with Exif 2.30 and Design rule for Camera File system 2.0
Complies with Digital Print Order Format [DPOF] Version 1.1
RAW+JPEG simultaneous recording
Yes, any combination of RAW + JPEG possible, separate formats to separate cards possible including Dual Pixel RAW +JPEG
3:2 ratio (L) 6720x4480, (M1) 4464x2976, (S1) 3360x2240 , (S2) 1696x1280 , (S3) 640x480
4:3 ratio (L) 5952x4480, (M1) 3968x2976, (S1) 2976x2240 , (S2) 1920x1280 , (S3) 720x480
16:9 ratio (L) 6720x3776, (M1) 4464x2512, (S1) 3360x1888 , (S2) 1920x1080 , (S3) 720x408
1:1 ratio (L) 4480x4480, (M1) 2976x2976, (S1) 2240x2240 , (S2) 1280x1280 , (S3) 480x480
(RAW) 6720x4480, (M-RAW) 5040x3360, (S-RAW) 3360x2240
New folders can be manually created and selected
(1) Consecutive numbering
(2) Auto reset
(3) Manual reset
MOV Video: 4K (17:9) 4096 x 2160 - Motion JPEG (internal recording only), Full HD, HD - MPEG4 AVC / H.264 variable (average) bit rate, Audio: Linear PCM
MP4 Video: Full HD (16:9) 1920 x 1080 - MPEG4 AVC/H.264, Audio: AAC
4K (17:9) 4096 x 2160 (29.97, 25, 24, 23.98 fps) Motion JPEG
Full HD (16:9) 1920 x 1080 (59.94, 50, 29.97, 25, 23.98 fps) intra or inter frame
Full HD (16:9) 1920 x 1080 HDR ( 29.97, 25 fps) inter frame
Full HD (16:9) 1920 x 1080 (29.97, 25) lite inter frame
HD (16:9) 1280 x 720 (119.9, 100 fps) intra frame
Colour Sampling (Internal recording)
4K - YCbCr4:2:2 (8 bit)
Full HD/ HD - YCbCr4:2:0 (8 bit)
4K and Full HD - Max duration 29min 59sec. (excluding High Frame Rate movies). No 4GB file limit with exFAT CF card
High Frame Rate Movie
MOV Video: HD - 1280 x 720 at 100fps or 119.9fps
Recorded as 1/4-speed slow motion movie
Single scene maximum recording up to 7min 29sec.
4K Frame Grab
8.8 megapixel JPEG still image frame grab from 4K movie possible
Bitrate / Mbps
4K (29.97p/25.00p/24.00p/23.98p): Approx. 500 Mbps
Full HD (59.94p/50.00p)/ALL-I: Approx. 180 Mbps
Full HD (59.94p/50.00p)/IPB Approx. 60 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/ALL-I: Approx. 90 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/IPB (Standard): Approx. 30 Mbps
HD (119.9p/100.0p)/ALL-I: Approx. 160 Mbps
Full HD (59.94p/50.00p)/IPB (Standard): Approx. 60 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/IPB (Standard): Approx. 30 Mbps
Full HD (29.97p/25.00p)/IPB (Light): Approx. 12 Mbps
Built-in monaural microphone (48Khz, 16 bit x 2 ch)
External monitor only, External Monitor only without information display or Simultaneous on camera and external monitor
Full HD recording only, uncompressed YCbCr 4:2:2, 8-bit, sound output via HDMI is also possible
Dual Pixel CMOS AF with Face Detection and Tracking AF, Movie Servo AF
4K - Auto: 100-12800, H: 25600, H: 32000, H1: 51200, H2: 102400,
Full HD / HD - Auto: 100-25600, H: 32000, H1: 51200, H2:102400
Longitude, Latitude, Elevation, Coordinated Universal Time
Mode 1: Camera continues to receive GPS signals at regular intervals when power is switched off
Mode 2: GPS is switched off when power is switched off
Within approx. 30 m/98.4 ft (Based on good GPS satellite reception conditions on a clear day with no surrounding obstructions)
Compatible Satellite Navigation Systems
- GPS satellites (USA)
- GLONASS satellites (Russia)
- Quasi-Zenith Satellite Michibiki (Japan)
Log Files Format
NMEA Format. One log file per day based
Log File Usage
Transfer log data to memory card and copy it to a computer
Use Map Utility to append the log file to the images
17 Custom Functions with 46 settings
User copyright information (can be set in camera)
Image rating (0-5 stars)
IPTC data (registered with EOS Utility)
Image transfer with caption (Caption registered with EOS Utility)
LCD Panel / Illumination
Yes / Yes
Water/ Dust resistance
Intelligent Orientation Sensor
1.5x - 10x in 15 steps
(1) Single image
(2) Single image with information (2 levels )
Basic - Shooting information (shutter speed, aperture, ISO and Image quality)
Detailed - Shooting information (shutter speed, aperture, ISO, metering Image, quality and file size), Lens information , Brightness and RGB histogram, White balance, Picture Style, Color space and noise reduction, Lens optical correction, GPS information
(3) 4 image index
(4) 9 image index
(5) 36 image index
(6) 100 image index
(7) Jump Display (1, 10 or 100 images, Date, Folder, Movies, Stills, Protected images, Rating)
(8) Movie edit
(9) RAW processing
Image selection: All images, by Date, by Folder, Movies, Stills, Protected images or Rating
Playback time: 1/2/3/5/10 or 20 seconds
Single image, Selected images, Folder, Card
Image Erase Protection
Erase protection of Single image, Folder or Card
2 or 10 sec.
English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean and Japanese
Update possible by the user (Camera, Lens, WFT, External Speedlite)
SuperSpeed USB 3.0
Wireless LAN (IEEE802.11b/g/n), (2.4 GHz only), with Dynamic NFC support Features supported - FTP/FTPS, EOS Utility, SmartPhone, Upload to Web , Wireless printing
HDMI mini out (Type C, HDMI-CEC compatible), External Microphone In / Line In (Stereo mini jack), Headphone socket (Stereo mini jack), N3-type terminal (remote control terminal)
Yes (Via Wireless LAN only)
1x CompactFlash Type I (UDMA 7 compatible) (Incompatible with Type II and Microdrive)
1x SD/SDHC/SDXC and UHS-I
Supported Operating System
PC & Macintosh
Windows 7 (excl. Starter Edition) Windows 8 and Windows 10
OS X v10.7-10.11
Digital Photo Professional 4.5 or later (RAW Image Processing)
EOS Utility 3.5 or later (inc. Remote Capture ), Picture Style Editor, Map Utility, EOS Lens Registration Tool, EOS Web Service Registration Tool, Canon Camera connect app (iOS/ Android)
Rechargeable Li-ion Battery LP-E6N (supplied) / LP-E6
Approx. 900 shots (at 23°C)
Approx. 850 (at 0°C)
6 levels + percentage
Power turns off after 1, 2, 4, 8, 15 or 30mins
Power Supply & Battery Chargers
Battery charger LC-E6E (supplied), Battery charger LC-E6, AC Adapter AC-E6N and DC Coupler DR-E6, AC Adapter Kit ACK-E6N/ACK-E6, Car Battery Charger CBC-E6
Eyecup Eg, Eg-series Dioptric Adjustment Lens with Rubber Frame Eg, Anti Fog Eyepiece Eg, Angle Finder C
Wireless File Transmitter
Wireless File Transmitter WFT-E7B
All EF lenses (excluding EF-S / EF-M lenses)
Canon Speedlites (90EX, 220EX, 270EX, 270EX II, 320EX, 380EX, 420EX, 430EX, 430EX II, 430EX III 550EX, 580EX, 580EX II, 600EX, 600EX-RT, 600EX-II-RT, Macro-Ring-Lite MR-14EX, Macro Ring Lite MR-14EX II, Macro Twin Lite MT-24EX, Speedlite Transmitter ST-E2, Speedlite Transmitter ST-E3-RT)
Remote Controller/ Switch
Remote control with N3 type contact, Wireless Controller LC-5 and Speedlite 600EX-II-RT
BG-E20 battery grip, Hand Strap E2, Connect Station CS100
PRODUCT WARRANTY INFORMATION
1. What warranty comes with the goods purchased ?
All products excluding batteries sold by Orms are covered by a minimum of a one year local warranty, reckoned from the date of purchase, to protect you against manufacturing defects.
Canon IXUS, PowerShot compact cameras are covered by a full 1 Year Warranty
Canon DSLR and Mirrorless cameras are covered by a full 2 Year Warranty.
Canon video cameras including Legria and X-series are covered by a full 1 Year Warranty.
Nikon compacts excluding the Coolpix P900 are covered by a full 1 Year Warranty.
Nikon DSLR's including the CoolPix P900 and are covered by a full 2 Year Warranty.
Panasonic cameras and lenses are covered by a full 2 Year Warranty.
Fujifilm cameras are covered by a 2 Year Warranty.
SIGMA & TAMRON LENSES
Sigma and Tamron products are covered by a 3 Year Warranty.
LEXAR & SANDISK MEMORY CARDS
Lexar and Sandisk memory cards are covered by a Limited Lifetime Warranty.
Lowepro's Limited Original Owner Warranty covers defects in materials and workmanship during the useful life of the product. The warranty does not cover damage caused by improper care.
USED GEAR PURCHASED FROM ORMS
All used gear sold by ORMS is supplied with a 6 Month Warranty.
REFURBISHED GEAR PURCHASED FROM ORMS
All refurbished gear sold by ORMS is supplied with a 12 Month Warranty.
2. My product has gone faulty, now what ?
Please contact our service division straight away on 021 - 469 1962 and notify them of the fault. You may also e-mail them at email@example.com
1. If a product is defective / faulty, ORMS will replace the product within a 10 day period deemed from the date of receiving the product. ORMS will also cover the shipping costs within the borders of South Africa.
2. During the warranty period, Orms will arrange collection of the faulty item, facilitate the repair and then ship the product back to the customer, bearing all risks and costs.
Orms is not obliged to repair products that fall outside of the manufacturers warranty period, or products that are damaged accidentally, however Orms in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired via the network of repair agents with which Orms has business dealings.
1. FREE Standard Shipping
Free Economy Shipping is available on all orders exceeding R1 000. (T&C's apply)
*Terms and conditions to qualify for free shipping:
- Shipping may only be to a physical address within the borders of South Africa. No P.O Box's allowed.
- Shipping to outlying or remote areas like farms and game reserves may attract an additional fee.
- The delivery time to city areas is usually between 2 and 4 working days*. This excludes weekends and public holidays.
*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed.
2. Aramex Courier Service (local)
We use Aramex couriers as our preferred method of delivery.
With sophisticated track and trace equipment, you can pinpoint exactly where your parcel is, from the moment it is dispatched by us, until it's safely handed over to you the recipient.
Your parcel is well packaged and bubble wrapped before delivery. We also fully insure your parcels contents for the journey to your door.
We charge a flat-rate for shipping and the charges are per order.
- Express Shipping to Main Cities @ R 150.00 incl. VAT (ETA of 1-2 Business Days)* - Main Cities are: Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth and East London. Other cities/towns will take more than 1-2 delivery time.
- Standard Shipping @ R 80.00 incl. VAT (ETA of 2-4 Business Days)* - To all areas.
*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed. This period does not include Saturdays, Sundays and public holidays. The base price of R80.00 incl. VAT is for a parcel up to 10kg in Volumetric and Physical weight. Should the item/s exceed this weight, we reserve the right to increase the shipping charge accordingly.
Please Note: The above prices quoted are for ordering online through the ORMSdirect website only. A different rate will be quoted if handled manually through our camera sales department. Our delivery service only runs from Monday to Friday. Saturday morning deliveries can be done by special arrangement only and at an additional charge. Please contact firstname.lastname@example.org to arrange. We reserve the right to re-quote the delivery fee should this become too expensive.
3. DHL Express Courier Service (International)
International orders are generally subject to local import duties and taxes (VAT)
Orms is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
International shipments are quoted on a per order basis depending on the size and weight of the parcel shipped.
4. Collect & Collect from Orms Shop in Cape Town / Bellville
You are welcome to place your order online, pay for it and collect it from our Cape Town or Bellville branches. You will need to bring in a print out of the order for collection. Please ask for online sales on arrival.
Orms Shop - Cape Town
Shop 5, Roeland Square
Upper Canterbury Street
Gardens, Cape Town, 8001